Customs Brokerage Agent

Expeditors•Eagan, MN

6d•$23 - $25

About The Position

A Customs Brokerage Agent will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.

Requirements

4 year College Degree
Customer Service experience and/or training; or equivalent combination of education and experience
Critical Thinking and problem solving skills
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong desire to learn
Good computer skills (Excel, Word, PowerPoint)
Fluent in English

Responsibilities

Daily execution of workflow and department metrics
Enter declaration information from documents, or other sources into our customs entry system
Follow, update and create SOP's for client requirements
Actively seek efficiency and contribute ideas for enhancement of work product
Accurate and timely invoicing and strong understanding of payable process
Build and maintain strong relationships with the customers and government organizations
Ensure compliance to regulations at all times, both internal and external
Identify and manage exceptions while also identifying opportunities for continuous improvement
Effectively manage and organize emails for timely follow up
Collaborate with and support the team in a positive manner

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement