Customs Brokerage Agent

ExpeditorsEagan, MN
6d$23 - $25

About The Position

A Customs Brokerage Agent will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.

Requirements

  • 4 year College Degree
  • Customer Service experience and/or training; or equivalent combination of education and experience
  • Critical Thinking and problem solving skills
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Strong desire to learn
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English

Responsibilities

  • Daily execution of workflow and department metrics
  • Enter declaration information from documents, or other sources into our customs entry system
  • Follow, update and create SOP's for client requirements
  • Actively seek efficiency and contribute ideas for enhancement of work product
  • Accurate and timely invoicing and strong understanding of payable process
  • Build and maintain strong relationships with the customers and government organizations
  • Ensure compliance to regulations at all times, both internal and external
  • Identify and manage exceptions while also identifying opportunities for continuous improvement
  • Effectively manage and organize emails for timely follow up
  • Collaborate with and support the team in a positive manner

Benefits

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Number of Employees

5,001-10,000 employees

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