Customs Brokerage Agent

Expeditors•Saint Paul, MN

4d•$23 - $25

About The Position

We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionMajor Duties and ResponsibilitiesA Customs Brokerage Agent will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.Daily execution of workflow and department metricsEnter declaration information from documents, or other sources into our customs entry systemFollow, update and create SOP's for client requirementsActively seek efficiency and contribute ideas for enhancement of work productAccurate and timely invoicing and strong understanding of payable processBuild and maintain strong relationships with the customers and government organizationsEnsure compliance to regulations at all times, both internal and externalIdentify and manage exceptions while also identifying opportunities for continuous improvementEffectively manage and organize emails for timely follow upCollaborate with and support the team in a positive manner

Requirements

4 year College Degree
Customer Service experience and/or training; or equivalent combination of education and experience
Critical Thinking and problem solving skills
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong desire to learn
Good computer skills (Excel, Word, PowerPoint)
Fluent in English

Responsibilities

Ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
Daily execution of workflow and department metrics
Enter declaration information from documents, or other sources into our customs entry system
Follow, update and create SOP's for client requirements
Actively seek efficiency and contribute ideas for enhancement of work product
Accurate and timely invoicing and strong understanding of payable process
Build and maintain strong relationships with the customers and government organizations
Ensure compliance to regulations at all times, both internal and external
Identify and manage exceptions while also identifying opportunities for continuous improvement
Effectively manage and organize emails for timely follow up
Collaborate with and support the team in a positive manner

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement