Library Public Computer Lab Technician

City of Farmington•Farmington, NM

3d•$14•Onsite

About The Position

Works under the supervision of the Library Computer Support Supervisor (Public Technology Coordinator). Must be available during peak use hours, which include weekdays, evenings and weekends. Coordinates, organizes, and monitors use of public computers. Responsible for providing exceptional customer service and assisting patrons with basic use of library's public computers and ensuring computer users comply with policies and guidelines relating to use of the computers and the internet. Responsible for planning, scheduling and instruction of computer and technology appointments, as needed. Uses knowledge of computers, Microsoft Windows, Microsoft Office, Webmail and the World Wide Web to carry out job duties. Responsible for mastering the use of library technology and assisting other employees, and patrons in its proper use. (Audio visual systems, 3D printer systems, Cricut machines, etc.) Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public. Attendance at work is an essential function of this position. Supervision of other employees is not a responsibility of this position. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Requirements

This position is subject to the City's Drug and Alcohol-Free Workplace Program which includes: pre-employment testing, post-accident testing, reasonable suspicion testing, return to duty testing, and follow-up testing.
Must have a valid driver's license.
Must have working knowledge of Microsoft Windows computers and the World Wide Web.
Comprehensive understanding of library procedures, which may be attained through on the job training.
Comprehensive understanding of library technologies, which may be attained through on the job training.
Knowledge of basic mathematical functions such as addition, subtraction, multiplication, etc.
Ability to learn and sufficiently operate the library's computers in order to assist patrons with the on-line catalog, electronic databases, the internet, and other computer applications.
Ability to communicate courteously and effectively with the public on all age levels, abilities, and cultural backgrounds.
Ability to establish and maintain working relationships with co-workers, supervisors, other City personnel and the public.
Ability to follow verbal and or written instructions.
Ability to work under stress and handle stressful situations.
Ability to meet deadlines.
Ability to operate tools and equipment listed.

Nice To Haves

Knowledge of Microsoft Office, Adobe Suite, MacOS, and Apple products desired.

Responsibilities

Coordinates, organizes, and monitors use of public computers.
Providing exceptional customer service and assisting patrons with basic use of library's public computers and ensuring computer users comply with policies and guidelines relating to use of the computers and the internet.
Planning, scheduling and instruction of computer and technology appointments, as needed.
Mastering the use of library technology and assisting other employees, and patrons in its proper use.
Establishing and maintaining effective working relationships with other employees, officials, and all members of the general public.

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