Library Operations Coordinator

University of the Pacific•Stockton, CA

21d•Onsite

About The Position

Reporting to the Head of System Services and Operations, the Library Operations Coordinator is a system support role whose primary responsibility is the smooth day-to-day operation of the Sacramento Campus & Law Library, including the supervision of the circulation desk, and the recruitment, hiring, and training, of student library assistants. System support duties to include regularly collaborating and supporting library and librarian projects, managing library social media accounts and generating social media content, and regular support of library scholarship and publishing efforts. This position combines customer service management and delivery, student employee supervision, training, and development, academic library operations, academic support, and a commitment to meeting the evolving needs of a diverse campus population. The Sacramento Library Coordinator works closely with library management, staff, and campus partners to foster a positive study environment, ensure seamless delivery of library services, and actively support student academic success. Essential Functions Ensures smooth daily operations as well as friendly and timely delivery of library services, spaces, and resources, for the Sacramento Campus & Law Library, which includes the circulation desk, circulation processes, user accounts, stacks support and ancillary projects. Supervises the circulation desk and the student employee team, including hiring, onboarding, training, determining workloads, delegating responsibilities, providing direction, coaching, mentoring, and evaluating job performance. Collaborates with law library management and Stockton library administration in the implementation and enforcement of library policies for the Pacific community and authorized guest library users, ensuring effective communication with library staff and campus partners. Serves as the library liaison for scheduling library tours, classes and meetings, and special events, such as homecoming, new student orientation, convocation, and graduation. Engages with user experience design practices by intentionally gathering input from the Pacific community, continually improving library services and policies, while promoting a culture of equity and inclusion. Liaises and collaborates with campus partners including but not limited to academic support services providers, student life, technology services, and campus police. Ensures proper working order of the library facilities, equipment and other resources; submits work orders as appropriate and works directly with Physical Plant as needed. Ensures the security of Library users by enforcing and monitoring security procedures and building access policies. Manages the University Libraries’ social media presence by creating engaging content that promotes library resources and events while fostering community interaction. Meets and collaborates regularly with the librarian and library services team on diverse projects to strengthen academic programs and enhance the quality of library services. Performs miscellaneous duties as assigned or requested. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Requirements

Bachelor’s Degree.
Two (2) years of experience working in a university or collegiate service-oriented environment.

Nice To Haves

One (1) year experience working in a library.
One (1) year experience managing a customer service-oriented environment.
One (1) year experience hiring, training, and supervising staff, students, or volunteers.
Strong management, supervisory and organizational leadership skills.
Ability to train, manage, and motivate employees; to assign work and supervise performance.
Ability to coach employees in improving performance and establishing and attaining professional and organizational goals.
Working knowledge of online systems and software utilized in academic library setting.
Ability to analyze statistics and interpret data to make sound recommendations.
Strong interpersonal and communication skills, both verbal and written.
Strong analytical, problem solving, and customer service skills.
Working knowledge and understanding of library circulation operations and policies.
Experience managing social media accounts and creating engaging content.
Ability to engage and integrate culturally responsive practices and knowledge in their work.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.

Responsibilities

Ensures smooth daily operations as well as friendly and timely delivery of library services, spaces, and resources, for the Sacramento Campus & Law Library, which includes the circulation desk, circulation processes, user accounts, stacks support and ancillary projects.
Supervises the circulation desk and the student employee team, including hiring, onboarding, training, determining workloads, delegating responsibilities, providing direction, coaching, mentoring, and evaluating job performance.
Collaborates with law library management and Stockton library administration in the implementation and enforcement of library policies for the Pacific community and authorized guest library users, ensuring effective communication with library staff and campus partners.
Serves as the library liaison for scheduling library tours, classes and meetings, and special events, such as homecoming, new student orientation, convocation, and graduation.
Engages with user experience design practices by intentionally gathering input from the Pacific community, continually improving library services and policies, while promoting a culture of equity and inclusion.
Liaises and collaborates with campus partners including but not limited to academic support services providers, student life, technology services, and campus police.
Ensures proper working order of the library facilities, equipment and other resources; submits work orders as appropriate and works directly with Physical Plant as needed.
Ensures the security of Library users by enforcing and monitoring security procedures and building access policies.
Manages the University Libraries’ social media presence by creating engaging content that promotes library resources and events while fostering community interaction.
Meets and collaborates regularly with the librarian and library services team on diverse projects to strengthen academic programs and enhance the quality of library services.
Performs miscellaneous duties as assigned or requested.