Library Services & Operations Specialist

CSU Careers • San Luis, CA

4d • Onsite

About The Position

The Library Services & Operations Specialist is an important role responsible for providing circulation, operational, and informational support to library patrons and staff. This specialist reports to the Associate Dean of Academic Services and acts as the primary service point contact, expertly handling diverse patron inquiries, from initial circulation transactions (loans, returns, ILLs) and reference assistance to resolving complex problems, complaints, and disruptive behavior. The Specialist manages essential operational duties, including library opening/closing procedures and overseeing billing workflows for lost materials. Success in this role requires outstanding customer service, communication, and interpersonal skills—especially diplomacy and tact—to maintain a positive and productive environment within a diverse academic population. The role requires the use of independent judgment and initiative to interpret and enforce university and library policies. The Academic Services Department comprises faculty librarians, specialized staff, and student employees who work collaboratively to advance departmental goals and priorities. The team delivers user-focused programs and services that support the scholarly and creative activities of the Cal Poly community. These programs empower effective inquiry and exploration of information resources while promoting the creation, collaboration, and sharing of work across diverse disciplines and professional practices. Academic Services supports multiple modes of instruction and a variety of individual learning styles to help the campus community engage deeply with information and knowledge.

Requirements

• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Thorough knowledge of English grammar, spelling and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Demonstrated ability to maintain a high degree of confidentiality.
• High School or Equivalent certification plus two years of related library and/or clerical experience.

Responsibilities

• Providing circulation support to library patrons and staff
• Providing operational support to library patrons and staff
• Providing informational support to library patrons and staff
• Handling patron inquiries
• Handling circulation transactions (loans, returns, ILLs)
• Providing reference assistance
• Resolving complex problems
• Resolving complaints
• Resolving disruptive behavior
• Managing library opening/closing procedures
• Overseeing billing workflows for lost materials
• Interpreting and enforcing university and library policies

Benefits

• Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees