Library Manager - Countee Cullen Library

The New York Public Library•New York, NY

About The Position

The mission of the New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen our communities. To deliver on this promise, we provide free access to physical and electronic resources in neighborhoods throughout the Bronx, Manhattan, and Staten Island. The New York Public Library is seeking a bright, dynamic, and enthusiastic manager to provide leadership and direction to a team of public service professionals in the Countee Cullen Library. With over 26,000 patron visits per year, the Library offers comprehensive library services to all those who live, work and study in the heart of Harlem, by offering patrons access to a wide range of books, information and knowledge. The staff of the Countee Cullen Library work diligently to provide access to a responsive collection and deliver relevant programs that connect library patrons to reading. The Library Manager must have a passion for creating an environment of teamwork that embraces change and excellent customer service. They must possess effective management skills and experience, and be knowledgeable about the administrative and programmatic operations of public libraries in an urban setting.

Requirements

Bachelor's degree; or an equivalent combination of education and experience.
Substantial public library experience working in a variety of roles displaying administrative, supervisory, and leadership skills appropriate to the position.
Successfully demonstrated commitment to providing consistent, high-quality public services.
Excellent interpersonal, oral, and written communication skills including the ability to serve as an enthusiastic ambassador for the Library.
Successfully demonstrated experience supervising, training, and mentoring staff
Demonstrated ability to exercise sound judgment, identify and assess problems, and decisively implement appropriate solutions or recommendations.
Ability to work well independently and collaboratively across the Library to get things accomplished.
Creativity, flexibility, and initiative in accommodating community and staff needs.
Commitment to diversity and inclusion.
Experience implementing or enforcing library policies and procedures.
Knowledge and understanding of emerging library technologies, service and programming trends for people of all ages in urban public libraries.
Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices.

Nice To Haves

ALA accredited Master’s degree in Library and Information Studies preferred.
Experience creating, conducting and/or participating in community training, programming and outreach preferred.
Experience working with all age groups preferred.

Responsibilities

Manages the day to day operations of the branch including information, circulation, outreach, and programming services.
Serves as the hiring manager for the site and is responsible for the ongoing development, evaluation, training, and discipline of staff in accordance with Library policies.
Has overall responsibility for branch appearance and layout, the procurement of furniture and supplies, and the branch’s operational budget.
Develops and implements strategies to enhance the onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation and attendance.
Builds partnerships with local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community.
Partners with Programming units to develop and facilitate innovative programs for the community’s diverse patron base.
Maintains and updates the Library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team.
Focuses overall effort on providing exceptional customer service, including rallying the Branch Library team around this goal and resolving patron complaints as needed.
Collaborates with Library Network Manager and other departments to improve the quality and variety of branch library services, ensure that the site is well-maintained and that technology is operational.
Stays current in public library matters through professional development, involvement in professional organizations, interlibrary organizations, and attending professional meetings, conferences or workshops.
Performs related duties as required.