Library Community Service Officer (Part-Time)

California State University System•San Jose, CA

54d

About The Position

This is a part-time, benefited position. The Library Community Service Officer reports to and receives supervision from the Lead Library Security Officer. The Library Community Service Officer is responsible for providing a safe and secure environment for the patrons, staff, collections, and facilities of the Dr. Martin Luther King, Jr. Library. After appointment, Community Service Officers must successfully complete the appropriate training program designed by the University Police Department. The Community Service Officer must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms. Assignments will require standing, sitting, or walking for lengthy periods of time, and may be indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment. The work environment is a multi-story library building and the exterior walkways and access ways. Any indoor assignment may require standing, sitting, or walking for lengthy periods of time. Employees may be exposed to weather conditions and outdoor temperatures. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment. Incumbents are assigned to shift work and rotated among various assignments.

Requirements

Ability to quickly learn, understand, and apply specific San Jose State University and City of San Jose rules and regulations
Ability to understand and apply local, state, and federal laws.
Knowledge of or the ability to learn to use, applicable public safety related equipment and systems.
Ability to prepare clear and concise reports.
Strong written and oral communication skills.
Ability to deal tactfully and effectively with a wide range of people.
Ability to act calmly and rationally in emergency situations.
Ability to understand and operate a computer card key badging station.
Ability to understand and operate an InfoGraphics Alarms system.
Ability to learn Police 10 code.
Ability to use handheld radio communication system.
Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment.
Excellent customer service skills.
Ability to act calmly and rationally in emergency situations.
Ability to monitor CCTV screens for extended periods.
Must possess a valid California Driver's license.
Ability to communicate with constituents in a professional and respectful manner.
High School Diploma or Equivalent
Valid California Driver's License

Nice To Haves

Six month previous police/security/military law enforcement training and/or experience
Library Security experience
Customer Service experience
Strong written communication skills

Responsibilities

Encourage compliance with library policies
Report suspected hazards and criminal behavior
Provide assistance to patrons and staff as requested
Respond to alarms and other calls for service
Write police reports
Respond to alarms from theft detection devices
Provide information to patrons coming to the library
Create a professional atmosphere that both comforts patrons and deters criminal activity
Monitor Closed Circuit Television surveillance system
Monitor Integrated Security System and Alarms
Monitor Elevator Command Computer System
Operate Radio Base Station for Security Officers and UPD

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

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