Library Clerk

Erie County, PA•Erie, PA

33d•$13

About The Position

Responsible for providing efficient, helpful, and customer-focused circulation and related collection-use services to Library patrons. Assists professionals and managers as assigned. Library staff work rotating Saturdays and up to two evenings per week.

Requirements

Excellent customer service skills with active listening skills and communication skills, both in person and over the telephone.
Must be cheerful, adaptable, and a team player. Possess an ability to demonstrate innovative problem solving and embrace change.
Working knowledge of current technology and ability learn new skills and equipment.
Must be able to work in a fast-paced environment with a diverse population.
Able to read computer screens and printed materials.
Able to shelve books and operate office equipment.
High School Diploma or GED
Must be able to Type a Minimum of 30 Words Per Minute with Accuracy
Must be able to Lift a Minimum of 50 lbs
Ability to file accurately and quickly in both numeric and alphabetic order
The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including PA State Police Criminal History Record Check; PA Child Abuse History; and FBI Criminal History Background Check including finger printing. Must have reliable transportation to library locations as scheduled.

Responsibilities

Provides excellent customer service to a diverse community and patrons of all ages
Maintains circulation database
Uses Polaris LEAP (integrated library system software); internet browsers and other software programs to access information, and helps patrons locate library materials.
Works with different types of computers or terminals, printers, copiers, fax, micro-form reader-printers, and other equipment, and performs minor troubleshooting with equipment. Assists patrons with the use of equipment and software.
Renews loans by telephone. Makes phone calls to patrons for items on hold.
Explains and performs circulation transactions.
Collects money, records transactions and makes deposits. Responsible for using a cash register.
Explains library policy and procedures to patrons in person and on the telephone.
Registers patrons for library cards.
Explains internet services to patrons and enforces library internet policies.
Instructs patrons in using web interface, mouse, software, search engines, and simple searches.
Assists patrons in the use of library facilities.
Provides a full range of patron services in obtaining requested material or information through computerized circulation system, interlibrary loan and searching bibliographies.
May make recommendations of titles or subjects for selection to supervisor based on interactions with patrons.
Handles patron complaints and minor disturbances; reports problems, verbally and in writing, promptly to supervisor. May perform collection maintenance, as assigned, with support of another staff member
Performs duties with minimum supervision or with no supervisor on site. Contacts remote supervisor as needed.
Maintains work desk and public areas; reports facilities maintenance problems to supervisor.
Prepares materials for circulation, affixing labels and covers as assigned.
Maintains books, periodical and audio-visual collections through repairs, cleaning and mending. Clips materials for vertical file.
Assists supervisor with discarding material from collection.
Prepares paperbacks, magazines, and other materials for input.
Maintains inventory and orders supplies when needed.
Shelves books and maintains collection by straightening, shifting shelves, shelf reading and checks materials for repair or possible weeding.
Sets up displays to promote library use and library materials.
Assists with and promotes special projects and programming as assigned by supervisor.
May be trained and assigned to drive Bookmobile or work on Bookmobile.
May perform other activities needed to maintain public library.