Library Associate

Sno-Isle Libraries•Coupeville, WA

2d•$31 - $43

About The Position

Coupeville is one of Washington’s oldest towns and the seat of Island County. Situated on Whidbey Island on Penn Cove, the town was once the site of three permanent Lower Skagit tribal villages. Named for pioneer Thomas Coupe, it was settled by sea captains and farmers in the 1850s. Coupeville is now a bustling tourist destination surrounded by local farms and parks, as well as the home to county offices and medical services. The Coupeville Library is in the historic downtown and sees foot traffic from residents and visitors alike. The part-time Library Associate at the Coupeville Library will provide skilled paraprofessional library support services, including general reference and circulation services, as well as being in-charge of the building when needed. Work schedules may include morning, afternoon, evening, and weekend hours. The current schedule for this position will be: Alternating two-week schedule: Week 1 – Friday 9:30am-6pm, Saturday 9:30am-6pm Week 2 – Sunday 12pm-5pm, Monday 12pm-5pm, Friday 9am-2pm Schedule can vary due to coverage needs The successful candidate may be required to adapt to future schedule and location changes depending on library needs. Excellent customer service and support of equity, diversity, and inclusion are highly valued qualifications. Spanish language proficiency is preferred, as the successful candidate may be asked to provide library customer service in Spanish, as well as offer formal and informal presentations in Spanish as a part of outreach responsibilities. Multilingual pay differential is available for the successful candidate who demonstrates Spanish language proficiency. This position is part of a bargaining unit represented by AFSCME Council 2. We Value Lived Experience Sno-Isle Libraries is committed to embedding equity into our organization. As we engage in equity work, it's important to have a good foundation to frame the work and then provide training opportunities to build skills and knowledge. We value and embrace the unique experiences our staff members bring to the organization and recognize how their experiences improve the service we provide.

Requirements

Thorough knowledge of established web-based databases and techniques of searching and accessing those resources.
Thorough knowledge of established practices and procedures for an integrated library system (ILS).
Thorough knowledge of library policies and procedures for determining needs and interests of customers.
Knowledge of collection development policies and procedures.
Knowledge of library resources, programs, and services.
Knowledge of alpha and numeric systems for arranging library materials as well as automated bibliographic identification at a basic level.
Strong customer service skills.
Strong organization and attention to detail.
Ability to uphold the principles of equity, diversity, and inclusion in the workplace and the community.
Ability to communicate effectively with diverse audiences.
Ability to handle and resolve disruptive behavior effectively.
Ability to work independently and to set priorities.
Ability to work cooperatively and maintain effective interpersonal relationships with the public and co-workers.
Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
College-level education or specialized training such as library science, presenting programs, or other profession-based subject areas.
Two years of experience providing direct customer service.

Nice To Haves

Spanish language proficiency is preferred, as the successful candidate may be asked to provide library customer service in Spanish, as well as offer formal and informal presentations in Spanish as a part of outreach responsibilities.

Responsibilities

Provide general, basic reference and information service by assisting customers in the use of library facilities, equipment, resources, and services. Refer complex readers' advisory and reference questions to a Librarian or appropriate staff member.
Provide courteous and efficient customer service by performing circulation desk tasks.
Create and present programming for all customer groups as assigned.
Develop program materials, including reading lists, promotional displays, and presentation materials.
Provide training to customers in basic library skills including the use of public computers, catalog and reference computers, Internet, and devices.
Assist customers in resolving technical problems or issues. Maintain and troubleshoot equipment utilized in a community library.
Perform collection maintenance activities through the use of reports and data, to include weeding the collection for condition as well as reallocation of library materials.
Perform other library support services including opening and closing buildings and assisting in maintaining the library in neat, clean, and orderly condition.
May be designated in charge of the community library in the absence of other supervisory staff or building manager.
Travel from one work site to another as staffing needs require.
Make presentations to the public as assigned.
Prepare correspondence and reports.
Train new staff as needed.
Attend meetings, trainings, and workshops as assigned.
Assist with special projects as required.
Participate on committees or teams as assigned.
May serve as the volunteer coordinator of a community library.
Perform other duties as assigned.

Benefits

All Sno-Isle Libraries employees are eligible for sick leave, vacation leave, paid holidays, dental coverage, an employee assistance program, and an employer-paid ORCA Passport card.
Employees working 20 or more hours per week also receive additional benefits such as medical and vision coverage, retirement savings, life insurance, and flexible healthcare and daycare spending accounts.

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