Library Associate I, PT

Lexington Public Library • Lexington, KY

32d • $15 • Onsite

About The Position

The Lexington Public Library (LPL) is a dynamic organization that strives to educate, entertain, and connect all people who live, work, or play in the greater Lexington area. Library staff provide excellent customer service, a welcoming environment, and a commitment to LPL's mission and core values, which can be found here. To keep LPL progressing forward, the Library Associate I is responsible for performing advanced and specialized paraprofessional duties in support of public service functions. Assignments may involve tasks at Library locations, the Lexington Community and may include: circulation support, assisting with library programing or providing support for children's services.

Requirements

• High School Diploma or GED.
• Quickly learn and apply fundamental library procedures, methods, and techniques after orientation and training.
• Establish and maintain positive, effective working relationships with library customers and co-workers.
• Provide basic readers' advisory.
• Troubleshoot equipment as needed.
• Must have working knowledge of current Microsoft Windows, Microsoft Office products and navigation of the Internet.
• Carry out with limited supervision continuing assignments related to the daily operations of the library.
• Follow oral and written instructions.
• Effectively communicate both orally and in writing with customers and staff.
• Learn and adapt to new and changing technologies and troubleshoot equipment as needed.
• Understand the boundaries of job responsibilities and refer customers to trained library staff appropriately.
• Work the required schedule and help fill in schedule gaps occasionally.
• Some knowledge of or ability to quickly learn and follow standard library procedures.
• Must successfully pass a background investigation.

Responsibilities

• Provide exceptional customer service by teaching and assisting customers with checkout and other circulation-related tasks.
• Assist customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts, with latitude to resolve customer complaints.
• Assist customers in utilizing library tools, including the library's website and databases, digital material formats, the Online Public Access Catalog (OPAC), copiers, computers, printers, etc.
• Assist customers in utilizing internet and electronic resources, including websites, social media sites, job search sites, email accounts, online forms, etc.
• Assist customers with Microsoft Office Suite products, including Word, Excel, and PowerPoint.
• Proactively seek out customers to offer assistance in all parts of the library or department.
• Suggest books and authors to customers upon request and assist customers in locating and reserving library materials.
• Provide accurate information about library resources and services to customers.
• Explain the policies, procedures and code of conduct to customers. Refer to appropriate supervisory level as needed.
• Perform routine collection maintenance tasks according to assignment.
• Assist in checking in returned materials, pulling reserve items for customer pickup, and returning materials to the shelves.
• Offer programming support and assist with programs under the direction of a supervisor.
• Utilize library e-mail on a daily basis in order to stay informed about library matters.
• Advise customers of LPL Customer Use of Library Spaces and Computer and Internet Use policies or refer to supervisor/manager as appropriate.
• Respect the facility and work environment by keeping work area neat, handling minor cleanups, and reporting maintenance issues promptly and appropriately.
• Interact and communicate pleasantly and effectively with diverse customers and staff, maintaining a positive and professional demeanor and providing friendly courteous service.
• Performs other duties as assigned.

Benefits

• Flexible scheduling (That hard to get appointment that can only be scheduled during work? Don't worry. We can be flexible.)
• Competitive compensation based on skills and experience
• Paid Personal Days
• Employee Assistance Program
• Exceptional training and support to give you the resources you need to be successful
• Employee discounts (YMCA, cell phone stipends, etc.)
• Free Parking
• And a great team of coworkers committed to helping others succeed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees