Student: Library Associate I - Part-Time (Central Branch)

University of Kentucky•Lexington, KY

36d•Onsite

About The Position

You must be a current UK student to apply for this position. This position is located off-campus with a local Lexington employer and is not affiliated with UK. Provide exceptional customer service by teaching and assisting customers with checkout and other circulation-related tasks. Assist customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts, with latitude to resolve customer complaints. Assist customers in utilizing library tools, including the library's website and databases, digital material formats, the Online Public Access Catalog (OPAC), copiers, computers, printers, etc. Assist customers in utilizing internet and electronic resources, including websites, social media sites, job search sites, email accounts, online forms, etc. Assist customers with Microsoft Office Suite products, including Word, Excel, and PowerPoint. Proactively seek out customers to offer assistance in all parts of the library or department. Suggest books and authors to customers upon request and assist customers in locating and reserving library materials. Provide accurate information about library resources and services to customers. Explain the policies, procedures and code of conduct to customers. Refer to appropriate supervisory level as needed. Perform routine collection maintenance tasks according to assignment. Assist in checking in returned materials, pulling reserve items for customer pickup, and returning materials to the shelves. Offer programming support and assist with programs under the direction of a supervisor. Utilize library e-mail on a daily basis in order to stay informed about library matters. Advise customers of LPL Customer Use of Library Spaces and Computer and Internet Use policies or refer to supervisor/manager as appropriate. Respect the facility and work environment by keeping work area neat, handling minor cleanups, and reporting maintenance issues promptly and appropriately. Interact and communicate pleasantly and effectively with diverse customers and staff, maintaining a positive and professional demeanor and providing friendly courteous service. Performs other duties as assigned.

Requirements

Quickly learn and apply fundamental library procedures, methods, and techniques after orientation and training.
Establish and maintain positive, effective working relationships with library customers and co-workers.
Provide basic readers' advisory.
Troubleshoot equipment as needed.
Must have working knowledge of current Microsoft Windows, Microsoft Office products and navigation of the Internet.
Carry out with limited supervision continuing assignments related to the daily operations of the library.
Follow oral and written instructions.
Effectively communicate both orally and in writing with customers and staff.
Learn and adapt to new and changing technologies and troubleshoot equipment as needed.
Understand the boundaries of job responsibilities and refer customers to trained library staff appropriately.
Work the required schedule and help fill in schedule gaps occasionally.
Some knowledge of or ability to quickly learn and follow standard library procedures.
Must successfully pass a background investigation.

Responsibilities

Provide exceptional customer service by teaching and assisting customers with checkout and other circulation-related tasks.
Assist customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts, with latitude to resolve customer complaints.
Assist customers in utilizing library tools, including the library's website and databases, digital material formats, the Online Public Access Catalog (OPAC), copiers, computers, printers, etc.
Assist customers in utilizing internet and electronic resources, including websites, social media sites, job search sites, email accounts, online forms, etc.
Assist customers with Microsoft Office Suite products, including Word, Excel, and PowerPoint.
Proactively seek out customers to offer assistance in all parts of the library or department.
Suggest books and authors to customers upon request and assist customers in locating and reserving library materials.
Provide accurate information about library resources and services to customers.
Explain the policies, procedures and code of conduct to customers. Refer to appropriate supervisory level as needed.
Perform routine collection maintenance tasks according to assignment.
Assist in checking in returned materials, pulling reserve items for customer pickup, and returning materials to the shelves.
Offer programming support and assist with programs under the direction of a supervisor.
Utilize library e-mail on a daily basis in order to stay informed about library matters.
Advise customers of LPL Customer Use of Library Spaces and Computer and Internet Use policies or refer to supervisor/manager as appropriate.
Respect the facility and work environment by keeping work area neat, handling minor cleanups, and reporting maintenance issues promptly and appropriately.
Interact and communicate pleasantly and effectively with diverse customers and staff, maintaining a positive and professional demeanor and providing friendly courteous service.
Performs other duties as assigned.