Library Assistant II - Part-Time

Georgia Gwinnett College•Lawrenceville, GA

57d

About The Position

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth. Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders. Under general supervision, this position will perform service desk duties to include: stacks maintenance, resource sharing activities, information commons monitoring, and provide troubleshooting of basic computing and printing issues. This position will also assist in the training and supervision of student employees. Working a maximum of 19 hours per week, this position is needed during evening and weekend hours when GGC classes are running. Employee may work during holiday periods intersession, and other abbreviated schedules.

Requirements

2 Year / Associate Degree
Customer service experience

Nice To Haves

4 Year / Bachelor's Degree
Experience with Windows operating system and Microsoft Office
Experience providing customer service
Experience dealing tactfully and courteously with library users
Relevant supervisory experience
Professional library experience in a staff position
Availability on nights and weekends

Responsibilities

Performs various Circulation Desk activities via both manual and automated systems (check-outs / check-ins / renewals)
Performs resource-sharing (GIL Express, ILL, etc.) and course reserve collection activities (check-outs / check-ins; processing; scanning)
Responds appropriately to library users requests for information including basic reference questions; provides referrals to other library or GGC staff/departments as needed
Assists library users in locating circulating and reference materials using Library of Congress classification system
Assists in the hiring, training, and supervision of Student Assistants, provides feedback on Student Assistant work performance for semester evaluations
Performs general helpdesk functions including serving as a proctor for the print management system and assisting users with wireless connectivity, productivity software, the learning management system, printing, copying, and scanning
Assists staff in troubleshooting problems, and creating and tracking tickets and their resolution by campus IT
Provides support to Access Services staff in documenting processes and in creating instructional materials
Identifies issues and addresses or refers them to appropriate areas; Works on special projects as assigned, using word processing, spreadsheet, database, scanning, or other computer software; Other duties as assigned

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