Library Assistant - Circulation

Wingate Companies

1d

About The Position

The EKS Library Student Assistant position is responsible for supporting the Ethel K. Smith Library in providing excellent customer service at all library service desks and providing support to all EKS facility staff, including other departments located within the library facility. Students will perform all job responsibilities listed below. Students will provide direct support to the Director of the Library, Collection Management Librarian, Research & Instruction Librarians, and Evening Facilities Manager. This position must adhere to all privacy laws and university policies. EKS student employees must have, or obtain within their first two weeks of work, certification for the Library of Congress Call Number System. Wingate is one of the fastest-growing independent universities in the state, serving more than 3,400 students on two campuses. At Wingate, we are committed to an inclusive and welcoming environment for working, learning, and living. As an equal employment opportunity employer, we respect each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Wingate’s main campus is located on 500+ acres of beautiful landscape and is only 25 minutes from the Charlotte metropolitan area. Learn more at University in Charlotte, NC | Quick Facts About Wingate.

Requirements

• Ability to communicate clearly
• Excellent customer service skills
• Excellent organizational skills
• Able to provide leadership
• General IT knowledge
• Ability to learn new software
• Ability to work in a team environment
• Availability to work a varied schedule that may include weekends, day shifts, and evening shifts to provide EKS Library with full coverage at all times
• Ability to handle confidential information with discretion, as violations of privacy laws will result in immediate termination

Responsibilities

• Provide customer service at all library service desks
• Resolve routine customer service issues, routing complicated issues to the appropriate EKS staff member as needed
• Process requests and communicate with requestors as needed regarding Reserves, InterLibrary Loans, and EKS inventory
• Sort and deliver mail to appropriate personnel within the EKS facility
• Maintain statistical logs daily
• Assist in processing forms and petitions
• Communicating with students and faculty as needed
• Assistance with special projects, testing, training, and events
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees