Librarian/Archivist Assistant 2 (Reader Advisor)

Human Resources Division - Office of Tennessee Secretary of State•Nashville, TN

2d•$45,000

About The Position

The Tennessee State Library & Archives (TSLA) collects and preserves books and records of historical, documentary and reference value, and encourages and promotes library development throughout the state. In addition, TSLA also operates a free library program of braille, audio books, and large print materials for residents of Tennessee who are not able to use standard print materials due to a print disability. The Reader Advisor will perform para-professional work of considerable difficulty, assisting library patrons with book selection.

Requirements

Bachelor’s degree required. Equivalent education and/or experience may be substituted for education requirement.
Must possess a working knowledge of authors, titles, and popular literature.
Commitment to providing excellent customer service.
Warm and professional manner in dealing with coworkers, volunteers, and the public in person, via telephone, and by email.
Excellent verbal and written communication skills.
Possess the interpersonal skills to work within the structure of state government and represent TSLA and its programs.
Ability to perform high volume, repetitive tasks accurately and with close attention to detail.
Ability to plan and organize tasks in order to complete assigned duties in a timely manner, including the delegation of work to volunteers.
Ability to be a positive influence within the building and section.
Ability to adapt to change.
Ability to organize and maintain paper and electronic records.
Ability to maintain confidentiality of patron files.
Ability to read and assimilate multi-digit numbers, including performing detailed data entry accurately and efficiently.
Ability to operate handheld scanners and USB drives effectively.
Ability to use job-related software effectively.
Ability to work in stacks environment with books that contain dust and other allergens.
Ability to simultaneously use telephone and computer system for extended periods of time.
Ability to stand or sit for long periods of time.
Assist the organization in creating a safe and healthy working environment by working safely with the equipment provided.
Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions.

Responsibilities

Maintain patron files in library’s automated systems.
Maintain patron request lists at adequate levels.
Perform reviews of patron files, contacting patrons when necessary, to ensure accurate, information and levels of requests.
Select books for patrons that comply with their interests, using bibliographic tools.
Answer questions about services provided to persons with disabilities and makes referrals to agencies providing those services.
Correspond with library patrons and family members by phone, e-mail, fax, and in person.
Respond to patron requests for books, magazines, and equipment.
Perform other duties as assigned.