Librarian - Adult Services

County of Mecklenburg, NC•Charlotte, NC

1d•$54,362 - $67,952•Onsite

About The Position

Performs professional and technical library work in the Adult Services Department. The selected candidate is responsible for planning and delivering programs and classes. These programs provide opportunities for lifelong learning, early literacy, technology assistance, educational support, and workforce development. This role also provides outreach services into the local community with a focus on older adults. Other responsibilities include responding to reference, research/homework and readers' advisory requests; service desk coverage; routine circulation tasks; explaining and interpreting the library's services, policies and procedures; developing, managing and promoting the library's collection of materials. The ideal candidate is a highly collaborative, reliable, and flexible team player with the ability to work independently and exercise sound judgment. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. This candidate should possess an ability to engage teen populations.

Requirements

Minimum of two years of public library experience
Master’s degree in Library science from an ALA-accredited institution
NC Public Library certification required or must be obtained within 12 months of hires
Knowledge of Library science
Knowledge of Reference interview process
Familiarity with the library's classification system, cataloging interface of the Online Public Access Catalog and OCLC/MARC records
Familiarity with readers' advisory and reference resources
Excellent customer service, including strong verbal and written skills
Working with a diverse population
Assessing a customer's needs and abilities to match them with the appropriate information or materials
Excellent time-management skills with attention to detail
Decision- Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences
Collaboration: Working effectively and cooperatively with others; establishing and maintain good working relationships
Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Continuous Leaning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Advanced proficiency in various computer applications
Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email

Nice To Haves

Bilingual preferred

Responsibilities

Meet customers' informational, research and pleasure reading needs by matching requests to appropriate resources.
Determine the timeliest, authoritative and appropriate information source for each customer, based on questions asked, the information required, and the format (print, non-print) that provides the most effective delivery.
Train customers in the use of electronic reference resources, internet searches, e-books and digital downloads; provide guidance and instruction for both general and specific requests. Enables customers to operate PCs, tablets, mobile devices to access digital materials.
Troubleshoot problems or instructs customers in the use of software and hardware. Assesses the level of instruction needed to use technology.
Manage and maintain library materials in specific, assigned areas of the collection by noting community needs and customer requests, consulting reviews and bibliographies, checking lost and missing reports and recommending purchases.
Perform relevant collection management tasks to ensure resources are available to meet the informational and recreational needs of the community.
Provide quality programming for a targeted audience; creates promotional materials and merchandises collection with displays.
Provide outreach services by delivering programs into the local community.
Develop varied and creative programs, publications, and displays to enhance library services.
Continue professional development through workshops, classes, webinars, conferences, retreats, etc. Choose activities to enhance or develop skills needed to meet professional or learning goals.
Provide service desk coverage and assist co-workers with standard library tasks.
Perform administrative duties that may include serving as manager on duty, submitting maintenance and IT tickets, dealing with customer concerns, interpreting and enforcing library policy.
Exercise sound judgment and uses available resources to determine the action needed.