Cloud Support Technician

Cb•Valley Stream, NY

9d•$72,000 - $84,000

About The Position

We are seeking a Tier 3 Support Technician to join our team! Job Description: Provide support for high level systems and manages lower level technicians. Identifies, researches, and resolves technical problems in various IT environments. Interfaces with end users and provides first level management for other employees. Employee will be expected to manage wireless and wired networks as well as server/desktop environments.

Requirements

Must be fluent with Windows desktop/server environments, VMWare virtualization, Microsoft 365 Cloud, and Google Workspace
Experience with Active Directory, GPO's, DNS, DHCP and backup services
Good understanding of the physical aspects of networking is needed to troubleshoot end user connectivity issues
Need to know how to design/create/distribute images to desktop computers
Familiarity with next generation AV and Managed Detection & Response
Partly relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions typically require exercising independent judgment
Must be able to maintain proper work guidelines and company procedure when not under immediate supervision
At least 3 YRs working as a Tier 3 level technician is required
Ability to communicate with Administrators, Teachers, Students, Staff, and Parents
Great organizational skills and ability to multi-task in a fast-paced environment
Strong troubleshooting, critical thinking, and documentation skills
Positive and professional demeanor
Applicant must have a car to commute to different client sites as needed

Nice To Haves

K-12 experience is a plus
Preferred applicants will be ambitious, enthusiastic, outgoing, and punctual
Experience with Microsoft 365, Barracuda Products / Services, G-Suite, VMWare, Dell Group Manager, familiarity with Windows OS, Microsoft Solutions, and Smart Notebook

Responsibilities

Provide support for high level systems
Manage lower level technicians
Identifies, researches, and resolves technical problems in various IT environments
Interfaces with end users
Provides first level management for other employees
Manage wireless and wired networks as well as server/desktop environments