Level 2 IT Technician (MSP)

DigaCore Technology Consulting•Lakewood, NJ

17h•$65,000 - $75,000•Remote

About The Position

About Us: Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Level 2 IT Technician to join our growing team. At Digacore , we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients ’ business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team. Primary Responsibilities: Responsible for handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology. IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security. Basic remote access solution implementation and support: VPN and Terminal Services. System documentation maintenance and review in ConnectWise ( t icketing system). Monitor performance and ensure system availability and reliability. Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Requirements

Advanced understanding of operating systems, business applications, printing systems, network systems, network design, server hardware.
Ability to work as a team member and communicate effectively.
Minimum 2 years’ experience in an MSP environment or similar IT organization is required.
Minimum 3 years’ experience working with Active Directory, DNS and Office365.
Minimum 3 years’ experience working with RMM and PSA tools.

Nice To Haves

BA/BS, preferably in computer science or related field, is a plus.
A+, MCSE , or other relevant certification is a plus.
Military encouraged to apply.

Responsibilities

Handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology.
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.
Basic remote access solution implementation and support: VPN and Terminal Services.
System documentation maintenance and review in ConnectWise ( t icketing system).
Monitor performance and ensure system availability and reliability.
Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.