MSP Level II Technician
About The Position
We’re looking for a skilled Level 2 Managed IT Services Technician to support small-to-mid-size business clients. This role focuses on troubleshooting complex IT issues, maintaining secure and reliable systems, and delivering excellent customer service. We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
Requirements
- 3–5+ years MSP or IT support experience
- Strong knowledge of Windows/Mac, Microsoft 365, Active Directory
- Networking fundamentals (DNS, DHCP, VLANs, VPNs, Wi-Fi)
- Experience with RMM/ticketing tools (e.g., NinjaOne, Autotask, ServiceNow, Zendesk)
- Solid troubleshooting, communication, and time-management skills
Nice To Haves
- IT certifications (CompTIA, Microsoft, etc.)
- Cloud platforms (Azure, AWS, Google Cloud)
- Scripting/automation (PowerShell, Bash)
- Documentation and monitoring tools (IT Glue, Hudu, Auvik, etc.)
Responsibilities
- Provide advanced IT support for hardware, software, networks, and cloud systems
- Manage escalated tickets and resolve issues quickly
- Support networks (firewalls, switches, Wi-Fi, VPNs, etc.)
- Maintain backups, security tools, and disaster recovery readiness
- Communicate clearly with clients and document work performed
- Assist with IT projects and mentor junior technicians
- Participate in occasional on-call support for urgent issues
Benefits
- Opportunity for advancement
- Training & development
- Wellness resources
- Competitive pay + performance bonuses
- Health, dental, and vision reimbursement
- PTO and holidays
- Certification/professional development support
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
