IT Technician I (MSP)
About The Position
As an IT Technician I, you’ll be the initial point of contact for support requests, helping end users stay productive and resolving issues across a variety of environments. You’ll troubleshoot Windows, MacOS, servers, networks, and cloud services while delivering an excellent customer experience every step of the way. This is an ideal role if you enjoy hands-on problem solving, learning new technologies, and working directly with customers in a fast-paced Managed Service Provider (MSP) setting. Candidates must reside in the Spokane/CDA area and have 1–2 years of MSP experience .
Requirements
- Passion for delivering a great customer experience
- Strong troubleshooting skills for workstations, basic server issues, and everyday IT challenges
- Ability to translate technical issues into clear, simple language
- Excellent communication and collaboration skills
- Strong organizational and diagnostic abilities
- Ability to adapt quickly and multitask in a dynamic environment
- Reliable, self-motivated, and detail-oriented
- Ability to document issues and solutions thoroughly
- Valid driver’s license for occasional onsite visits
Nice To Haves
- Microsoft 365 administration
- Windows 10/11, Server 2019–2025, MacOS
- Active Directory knowledge
- Basic networking concepts
- Familiarity with Autotask, NinjaOne, IT Glue, or Addigy
- Exposure to Azure or AWS
- Certifications such as CompTIA A+, Network+, Security+
Responsibilities
- Provide fast, friendly technical support via phone, remote tools, and onsite visits
- Prioritize and resolve tickets according to defined SLOs
- Troubleshoot Windows 11, MacOS, and Windows Server issues (2019+)
- Perform onsite hardware fixes, workstation builds, and peripheral setups when needed
- Install and maintain antivirus tools and system updates
- Handle new hire provisioning and system setup
- Document all work in the PSA after each interaction
- Maintain accurate customer environment documentation
- Create/update internal procedures or knowledge-base articles for recurring issues
- Communicate clearly with customers about ticket status and resolutions
- Participate in the on-call rotation with other technical staff
- Support company safety and security standards
- Perform other duties as assigned
Benefits
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Medical
- Dental
- Vision
- Diverse and engaging work
- Team-oriented environment
- Career growth and training opportunities
- Competitive compensation
- Supportive, people first culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
