Level 1 Server Hardware Helpdesk Technician
About The Position
At Jabil (NYSE: JBL), we are a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. As a Level 1 Server Hardware Helpdesk Technician at Jabil Inc., you will provide remote diagnostic and resolution support for server hardware incidents escalated from Triage. You will perform structured Level 1 troubleshooting using defined runbooks, guide approved hardware replacements, and ensure accurate documentation through resolution or escalation. You will reduce downtime and improve customer satisfaction by progressing cases from intake to resolution while maintaining SLA performance and documentation standards.
Requirements
- High school diploma or equivalent required.
- 1–2 years of technical support experience.
- Solid understanding of server hardware components.
- Strong troubleshooting and analytical skills.
- Clear communication with technical and non-technical users.
- Comfort working independently within structured processes.
Nice To Haves
- Associate’s degree in Information Technology or related field preferred.
- Relevant technical certification (for example, CompTIA A+ or equivalent) preferred.
Responsibilities
- Receive and own incidents escalated from Triage.
- Perform Level 1 diagnostics per approved runbook.
- Guide customers or field engineers through approved hardware replacements.
- Verify service restoration post-repair.
- Escalate unresolved issues to Level 2 or Engineering.
- Maintain thorough case notes and documentation.
- Contribute to knowledge base articles.
- Continue technical skill development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
