Helpdesk Analyst Level 1
About The Position
About Solutions 4 Community Health (S4CH) Solutions 4 Community Health (S4CH) is a mission‑driven organization specializing in optimizing Community Health Centers through innovative revenue cycle management, AI‑powered billing solutions, and data analytics. S4CH partners with safety‑net providers to reduce missed or rejected claims, strengthen financial sustainability, and improve operational performance. Through tailored administrative support, IT services, and EMR optimization, S4CH helps health centers streamline workflows, enhance care delivery, and remain focused on their core mission of serving communities. Key Services & Solutions Revenue Recovery & Optimization: AI‑powered billing and in‑depth analyses, including multi‑year lookback reviews, to identify and recover missed or underpaid claims. Consulting & Administrative Support: Strategic leadership, operational guidance, and administrative services to support health center management and growth. Data Analytics & Reporting: Custom dashboards and reporting tools to track financial trends, identify risk areas, and uncover performance opportunities. EMR Training & Transformation: EMR optimization and end‑user training to improve efficiency, documentation, and system utilization. Clinical Quality & Practice Management: Workflow optimization and quality improvement initiatives to support high‑quality, compliant patient care. Our Approach S4CH serves as a trusted, long‑term partner to Community Health Centers, embedding expertise, technology, and operational support to drive sustainable outcomes and measurable impact. The Helpdesk Analyst provides technical support and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps. ESSENTIAL FUNCTIONS: Assists in maintaining inventory as outlined by departmental processes Carries out tasks assigned by the director of IT Support Operations as needed Troubleshoots technical issues within SRHC environment Maintain a record of knowledge/solutions within a structured knowledgebase Escalates unresolved requests and incidents to higher tiers Conducts initial triage/troubleshooting on a wide range of technology issues Assists maintenance of login requests (add, changes and deletions) Assists MIS Department in maintenance of work stations when available. Create, update, and close tickets following the Incident management workflow Determines impact and urgency of an incident and support request to determine priority Education & Experience High School Graduate/GED (Required) Valid Active NYS Drivers License (subject to MVR check) 1-2 years direct relevant IT/Helpdesk experience Job Type: Full-time Pay: $23.00 - $25.24 per hour Responsibilities Relation to Mission The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable. Equal Employment Opportunity Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.
Requirements
- High School Graduate/GED (Required)
- Valid Active NYS Drivers License (subject to MVR check)
- 1-2 years direct relevant IT/Helpdesk experience
Responsibilities
- Assists in maintaining inventory as outlined by departmental processes
- Carries out tasks assigned by the director of IT Support Operations as needed
- Troubleshoots technical issues within SRHC environment
- Maintain a record of knowledge/solutions within a structured knowledgebase
- Escalates unresolved requests and incidents to higher tiers
- Conducts initial triage/troubleshooting on a wide range of technology issues
- Assists maintenance of login requests (add, changes and deletions)
- Assists MIS Department in maintenance of work stations when available.
- Create, update, and close tickets following the Incident management workflow
- Determines impact and urgency of an incident and support request to determine priority
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
