Helpdesk Analyst Level 1

Sun River Health

1d•$23 - $25

About The Position

Solutions 4 Community Health (S4CH) is a mission‑driven organization specializing in optimizing Community Health Centers through innovative revenue cycle management, AI‑powered billing solutions, and data analytics. S4CH partners with safety‑net providers to reduce missed or rejected claims, strengthen financial sustainability, and improve operational performance. Through tailored administrative support, IT services, and EMR optimization, S4CH helps health centers streamline workflows, enhance care delivery, and remain focused on their core mission of serving communities. S4CH serves as a trusted, long‑term partner to Community Health Centers, embedding expertise, technology, and operational support to drive sustainable outcomes and measurable impact. The Helpdesk Analyst provides technical support and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps.

Requirements

High School Graduate/GED (Required)
Valid Active NYS Drivers License (subject to MVR check)
1-2 years direct relevant IT/Helpdesk experience

Responsibilities

Assists in maintaining inventory as outlined by departmental processes
Carries out tasks assigned by the director of IT Support Operations as needed
Troubleshoots technical issues within SRHC environment
Maintain a record of knowledge/solutions within a structured knowledgebase
Escalates unresolved requests and incidents to higher tiers
Conducts initial triage/troubleshooting on a wide range of technology issues
Assists maintenance of login requests (add, changes and deletions)
Assists MIS Department in maintenance of work stations when available.
Create, update, and close tickets following the Incident management workflow
Determines impact and urgency of an incident and support request to determine priority