Level 1 Helpdesk Technician

Arctiq • Mastic Beach, NY

2d • Onsite

About The Position

Arctiq is growing, and we are looking for a Level 1 Helpdesk Technician. If you're an ambitious, sharp-minded professional eager to advance your career in a challenging role, this opportunity might be the perfect fit for you! You will be working for a specific client throughout the solution lifecycle to plan, deploy, and continuously maintain one or more technology solutions. As a Level 1 Helpdesk Tech, you’ll deliver on-site support.

This Role is onsite daily: Monday-Friday 8am-4pm or 9am-5pm

Requirements

• Experience in the deployment and support of services defined by the work agreement.
• Excellent process orientation with the ability to manage multiple projects in various stages.
• Excellent communication skills, problem-solving abilities, and resourcefulness.
• Experience with Office Suite, Windows Operating Systems, Remote Desktop tools, and Google Workspace.
• Ability to multitask to meet important deadlines.

Responsibilities

• Assist with system setup and installing new software and hardware.
• Set up new computer systems, install software, perform security updates, and provide technical assistance.
• Troubleshoot user issues, resolve error messages and manage computer inventory.
• ensures computer systems are operating efficiently by reporting malfunctions and conducting regular maintenance.
• Maintaining hardware assets such as desktops, laptops, printers, and spare parts.
• Properly documenting all actions taken and communicating effectively with the end user throughout the life cycle of a ticket.
• Conduct on-site visits that involve hands-on interactions with customer equipment, such as printer issues and workstation installations.
• Perform customer support-related tasks and special projects as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees