Level I Helpdesk Technician
About The Position
Acture Solutions is looking for a dedicated and service-minded IT Level I Desktop Technician to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment. As a Desktop Technician, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Helpdesk Supervisor and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include: Providing responsive first-level support for desktop, software, and application-related issues Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment Managing support tickets, ensuring accurate documentation and timely resolutions Escalating unresolved problems to higher-tier support as needed Assisting in new hardware and software deployments, system imaging, and configuration Offering user guidance and training on everyday tech tools Performing basic network troubleshooting, including connectivity and printer access Maintaining inventory of IT assets and support documentation Upholding IT policies and ensuring compliance with company standards
Requirements
- 1–3 years of desktop/application support or relevant technical support experience
- Experience with Microsoft, Apple, and Google platforms
- Strong hardware support skills for PCs, laptops, printers, etc.
- Familiarity with networking, connectivity, and printer troubleshooting
- Ability to manage help requests using a ticketing system
- Excellent problem-solving, analytical, and communication abilities
- Capable of working independently and collaborating with a team
- Applicants must live within a one-hour commute of the job location.
- A valid driver’s license and background check are required.
Nice To Haves
- Experience working with or supporting educators is a plus
Responsibilities
- Providing responsive first-level support for desktop, software, and application-related issues
- Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications
- Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment
- Managing support tickets, ensuring accurate documentation and timely resolutions
- Escalating unresolved problems to higher-tier support as needed
- Assisting in new hardware and software deployments, system imaging, and configuration
- Offering user guidance and training on everyday tech tools
- Performing basic network troubleshooting, including connectivity and printer access
- Maintaining inventory of IT assets and support documentation
- Upholding IT policies and ensuring compliance with company standards
Benefits
- Competitive salary: $45,000–$60,000 annually (commensurate with experience)
- Medical insurance with zero deductible, plus vision and dental coverage
- 401k plan and generous paid time off
- Paid time off aligned with school holiday closures
- Employee Assistance Program (EAP)
- Opportunities for professional growth and skill development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
