Tier 1 Helpdesk Technician
About The Position
Located in Waltham, Lincoln, and Wayland, Massachusetts, Carroll School is an independent day school that serves students with language-based learning differences, such as dyslexia. Carroll School empowers children to become academically skilled students who are strong self-advocates and confident lifelong learners prepared to enter other academic settings. Carroll is an inclusive community committed to embracing diverse strengths, identities, and lived experiences in order to give each child what they most need to thrive. Diversity is essential at Carroll. Creating a diverse workforce and an inclusive workplace is an important part of our mission that fosters greater creativity, innovation, and connection to the communities we serve. That mission starts here by building a robust, diverse talent pool. No matter what makes you uniquely different – size, color, culture, gender identity and expression, beliefs, religion, age, race – know that you are welcome here. Your difference makes Carroll stronger. Research shows that people from underrepresented groups apply to jobs only if they meet 100% of the qualifications. Carroll School encourages you to break that statistic and apply as it’s rare to find applicants who meet all the qualifications. We look forward to receiving your application. Carroll School is an equal opportunity employer that offers competitive salaries and benefits, including comprehensive professional development opportunities. The Tier 1 Helpdesk Technician serves as the first point of contact for all technology-related support requests from students, faculty, and staff. This role is crucial to maintaining a productive and functional technology environment, providing friendly, efficient, and effective technical support. The technician will diagnose, troubleshoot, and resolve basic to moderate issues, escalating complex problems to senior support staff when necessary.
Requirements
- Experience in an IT support or help desk role, preferably in an educational or customer-focused environment.
- Proficiency with macOS, iOS, Windows, and common productivity software (e.g., Google Workspace, Microsoft Office).
- Strong troubleshooting skills and the ability to explain technical concepts to non-technical users.
- A proactive and patient attitude, with a passion for problem-solving and customer service.
- Familiarity with networking concepts (e.g., Wi-Fi, basic troubleshooting) is a plus.
- Excellent organizational skills and attention to detail.
Nice To Haves
- Familiarity with networking concepts (e.g., Wi-Fi, basic troubleshooting) is a plus.
Responsibilities
- Provide front-line technical support to students, faculty, and staff, addressing hardware, software, and basic network issues.
- Manage and maintain classroom and office technology, including computers, projectors, copiers, and other devices.
- Troubleshoot and resolve issues with operating systems, applications, and mobile devices (iOS, macOS, Windows, and Chromebooks).
- Assist with the deployment of new hardware, software, and system updates.
- Assist with IT asset management, including tracking inventory, preparing equipment for disposal, and conducting regular audits.
- Document technical issues and resolutions in a ticketing system to ensure efficiency and knowledge sharing.
- Collaborate with the Buildings and Grounds Team to support school events and special projects.
- Deliver friendly, responsive, and effective customer service to meet the needs of the school community.
Benefits
- Work in a supportive, people-first environment where your contributions make a real difference.
- Be part of a mission-driven organization that values innovation and collaboration.
- Gain hands-on experience with a variety of technologies in a dynamic school setting.
- Opportunity for continuous professional development and training to deepen expertise and advance career goals within a supportive academic environment.
- Exact salary offered is dependent on educational credentials and years of experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
