Lending Services Prep Scan and Index Account Specialist

First Horizon Bank•Memphis, TN

25d•Onsite

About The Position

The Lending Services Prep Scan and Index Account Specialist is responsible for mail and imaging responsibilities. The Account Specialist will process incoming and outgoing documents to make designated loan information available to users digitally by identifying, preparing, scanning, indexing, and delivering incoming mail and other documents. This role will support the Prep/Scan/Index and Vault Teams. The Prep/Scan/Index area receives and images all loan closing documents, checks, and correspondence to start the workflow in Lending Services. We are seeking dedicated, organized, and disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Requirements

High school diploma or equivalent.
1 or more years' professional loan servicing/operations experience or equivalent/related work experience.
To handle multiple tasks and prioritize
To work with little supervision but know when to ask for help
To maintain a positive working relationship with internal business partners and teammates
To take a systematic approach to organizing work
Impeccable customer service and customer centric focus
Problem-solving skills
Excellent verbal and written communication skills
Strong keyboarding / data entry ability
Proficient computer skills, especially Microsoft Office applications
Attention to detail and ability to identify potential issues
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards