Account Services Specialist

Baker Tilly • Clarks Summit, PA

3d • $16 - $41

About The Position

The Account Services Specialist is responsible for providing administrative and client service support on a variety of client benefits administration initiatives, such as:
Entering reimbursement account claim data to benefits system
Answering participant telephone inquiries
Supporting participant email/ticket inquiries
Serving as an escalation contact for contact center agents
Analyzing participant claims submissions
Reviewing and closing open participant cases
Coordinating enrollment and inquiries with client partners
Occasional travel to client site

Requirements

• A successful candidate will have 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields.
• Bachelor’s degree preferred
• Proficiency with MS Office programs. particularly Excel, Word and Outlook
• Excellent customer service skills are required, as the position will interface with consumers and external clients
• Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients
• A valid driver’s license is required

Responsibilities

• Entering reimbursement account claim data to benefits system
• Answering participant telephone inquiries
• Supporting participant email/ticket inquiries
• Serving as an escalation contact for contact center agents
• Analyzing participant claims submissions
• Reviewing and closing open participant cases
• Coordinating enrollment and inquiries with client partners
• Occasional travel to client site

Benefits

• Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees