Account Services Specialist - Full Time

Genisys Credit Union • Auburn Hills, MI

just now • Onsite

About The Position

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Account Services Specialist position available at our Home Office in Auburn Hills, MI.

Position Purpose:

Responsible for providing excellent, professional service to internal departments and members by phone or email. Responsible for posting transactions and file maintenance to member accounts. Performs clerical duties and supports all credit union initiatives.

Requirements

• High school graduate or equivalent; some college credits preferred
• Understanding of products and services.
• Knowledge of loan processing functions and related requirements and procedures.
• Knowledge of IRAs
• Strong typing abilities.
• Excellent member service skills required
• Attention to detail
• Well organized.
• Ability to read and understand procedures, manuals, and member correspondence

Responsibilities

• Maintain knowledge of check handling procedures.
• Post payment according to policy.
• Assist with covering the front desk as assigned.
• Research and resolve questions regarding member accounts or issues.
• Review and assist with data checking.
• Review fraud alerts and provide feedback to branches.
• Provide support for IRAs, HSA Accounts.
• Process garnishments - restrict accounts and follow up as necessary.

Benefits

• Vacation and Paid Time Off
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
• Paid Tuition to $5000 per year
• Bereavement Pay
• Holiday pay at 8 hours per observed holiday
• 401k up to 3% match and 5% Profit Share

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees