LENDING QUALITY CONTROL REPRESENTATIVE I

Fox Communities Credit Union • Appleton, WI

32d • Onsite

About The Position

We currently have a career opportunity for a full-time Lending Quality Control Representative I based out of our corporate office (Enterprise) in Appleton! 

The Lending Quality Control Representative I assists and supports credit union team members and members with post-closing consumer lending quality control functions.  This includes reviewing variances to policies, processes, and procedures, along with reviewing accuracy of documentation.

Requirements

• High school education or GED
• One to three years of financial institution or related experience preferred
• Proficient written and verbal communication skills
• Proficient use of Microsoft Office and other computer systems used for general use
• Proficient organizational and time management skills to balance workload and meet deadlines
• Detail-oriented
• Ability to work well independently and as part of a team

Nice To Haves

• One to three years of financial institution or related experience preferred

Responsibilities

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Handling post-closing loan functions as they relate to consumer loans
• Auditing and quality control of consumer loans
• Preparing files for storage and retention
• Tracking exceptions and assisting Loan Originators and Loan Processors to remedy errors and/or exceptions
• Tracking and following up on final titles and recorded liens
• Interacting professionally with internal team members, credit union members, outside third party vendors, and others.
• Answering, supporting, and troubleshooting items received from internal and external member phone calls, email, or other correspondence in a professional and timely manner.
• Following guided process and procedure when completing responsibilities.
• Completing work assignments by assigned deadlines.
• Maintaining a base knowledge of the applicable credit union products, processes, policies and systems.

Benefits

• medical
• dental
• vision
• life
• short term and long-term disability insurance
• 401k (Roth and Traditional), which includes company contributions including match
• paid time off
• caregiver leave
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED