Quality Control Representative

CWS CORPORATE LEASING LLC•Coral Gables, FL

About The Position

A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters. Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way. This position is an On-Call/As Needed position. No set work schedule. Please see summarized job duties below. Job: Quality Control Representative (QCR) FLSA Status: Hourly, Non-Exempt - On-Call/As Needed Position Reports to: Area Manager Work Location: Miami/West Palm Beach, Florida Area Positions Supervised: None

Requirements

High School diploma or GED or equivalent
Ability to pass background, drug and driving record check annually, as per company policy and guidelines.
Must maintain a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration.

Nice To Haves

Background in customer service experience, property maintenance management, or in housekeeping is a plus.
Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Responsibilities

Inspect apartments prior to a guests’ move in and after a guests’ move out to ensure that the apartment is in proper move-in/move-out conditions in accordance with CWS presentation guidelines.
Prepare, purchase, and assemble move-in gifts, groceries, and marketing materials.
Perform white glove inspection, minor touch up during final walk through
Secure arrival instructions and QR tent cards are accurate and placed in visible area.
Test all technology equipment and appliances tare properly functioning, i.e.: Wi-Fi, Cable, and all major appliances in the unit.
Deliver additional items such as hot spots
Be available for technology equipment pick up or delivery and set up, such as cable/internet companies to replace equipment including picking up new cable boxes, remote controls, HDMI cables, hotspots, etc.
Use Surface Pro, iPad, or phone to take pictures of apartment during move in/out and upload to recordkeeping application
Review schedule daily for arrivals, departures, and tasks
Manage the inventory and volume of supplies to ensure there are always enough to assemble marketing materials, move-in gifts, and any other items that is required to be purchased for the corporate apartment to ensure guest satisfaction.
Oversee inventory and pick up of lock boxes within 48 hours of move-in.
Report ALL damages and maintenance issues to the apartment property management and/or CWS team
Promote positive teamwork and communications with coworkers and clients by maintaining a professional attitude, demeanor, and appearance.