Lending Operations Manager (SAFE) – Processing Manager

Wells Fargo Bank•Columbus, OH

1d•$77,000 - $121,000•Hybrid

About The Position

Wells Fargo is seeking a Lending Operations Manager (SAFE) in Home Lending as part of Consumer Lending. Learn more about the career areas and business divisions at wellsfargojobs.com In this role, you will: Manage the activities of a Loan Production team that is responsible for loan processing, documentation, pre-closing or closing tasks, and loan monitoring Engage stakeholders and internal partners associated with the Lending Operations functional area Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area Participate in the formulation and implementation of new and revised systems, policies, and guidelines Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers Manage allocation of people and financial resources for Lending Operations Mentor and guide talent development of direct reports and assist in hiring talent This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Requirements

4+ years of experience in Customer Service, Loan Administration, Collections, Sales or Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
2+ years of Leadership experience
This position is not eligible for Visa sponsorship.
Ability to travel up to 10% of the time.
This position requires SAFE registration at the time of employment.
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards.
A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation.
Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Nice To Haves

Knowledge and understanding of home loan processing
Exposure to the Wells Fargo's CORE origination system
Ability to assess issues, make quick decisions, implement solutions, and influence change
Change leadership experience
Tableau experience
Strong communication skills and ability to articulate complex material to a diverse audience
Strong organizational, multi-tasking, and prioritizing skills
Apply data-driven analysis to guide decision-making and improve performance
Utilize data insights to optimize strategies and achieve measurable outcomes.
Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experiences through streamlined workflows, compliance excellence, and personalized service delivery

Responsibilities

Manage the activities of a Loan Production team that is responsible for loan processing, documentation, pre-closing or closing tasks, and loan monitoring
Engage stakeholders and internal partners associated with the Lending Operations functional area
Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
Participate in the formulation and implementation of new and revised systems, policies, and guidelines
Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
Manage allocation of people and financial resources for Lending Operations
Mentor and guide talent development of direct reports and assist in hiring talent