Lending Business Systems Analyst

HSBC • Buffalo, NY

13h

About The Position

The Lending Business Systems Analyst is accountable for the ongoing enhancement and maintenance of the Lending Point of Sale and Loan Origination Systems. Key responsibilities include eliciting and documenting user requirements, contributing to managed releases for system improvements, delivering on Strategic Initiative project objectives, and providing support for issue resolution. The role involves close collaboration with business subject matter experts and assists other teams within Mortgage Systems Administration. HSBC's purpose is to open up a world of opportunity for its more than 40 million customers by bringing together people, ideas, and capital that nurture progress and growth, helping to create a better world for its customers, people, investors, communities, and the planet.

Requirements

• Business Analyst experience as well as knowledge of Lending Point of Sale and Loan Originations Systems
• Bank, Lending business, Lending systems related experience or equivalent
• Minimum of associate’s degree in business, management information systems, related field or equivalent experience
• Proven communications, organizational, analytical, administrative, problem-solving, project management and interpersonal skills
• Proficiency with personal computers as well as pertinent HSBC systems and software
• Ability to meet project deadlines and objectives independently and within a team

Nice To Haves

• Experience with C# and Visual Basic

Responsibilities

• Collect, evaluate, and document user requirements for applications across IWPB Lending and other business units
• Advise on optimal solutions and provide guidance for systems change requests originating from business units
• Act as a liaison between HSBC Technology Service, external vendors, and relevant stakeholders to ensure user requirements are accurately defined and effectively implemented
• Design, review, and execute comprehensive testing scenarios and scripts to validate system functionality
• Collaborate with business groups, Systems Administration, and HSBC Technology Service to identify, report, and resolve system defects
• Support business User Acceptance Testing (UAT), including planning, preparation, and execution activities as required
• Coordinate project activities, manage deliverables, and track project status throughout development and post-implementation phases
• Regularly monitor the effectiveness of systems during business-as-usual operations and facilitate coordination with other departments as necessary

Benefits

• tailored professional development opportunities
• competitive pay and benefits package
• robust Wellness Hub
• welcoming and inclusive work environment
• industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree