Legal Support Manager

Troutman Pepper Hamilton Sanders • Boston, WA

12d • $160,000 - $180,000

About The Position

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Legal Support Manager is responsible for the delivery of all aspects of legal support management for various practice groups in the Litigation Department, ensuring that the lawyers have the appropriate level of skilled legal support staff (e.g., Legal Practice Assistants) to appropriately staff and resource attorney work. From selection and onboarding through the entire employee lifecycle, the Legal Support Manager proactively builds a collaborative culture that reflects firm objectives and serves as the Legal Support Administration point of contact in their local office. Essential Duties and Responsibilities: Plans, directs, and manages all aspects of legal support staff management, including hiring, development, direct supervision, and performance management, partnering with Human Resources as needed. In collaboration with the Legal Support Administrator, provides leadership and direction to assigned practice group(s) legal support staff, including assignment of resources, management of schedules, performance management, and compensation decisions, partnering with Practice Management and Human Resources to ensure alignment. Develops a deep understanding of practice group operations and ensures legal support staff have the right skills and training to support the needs of the practice group. Analyzes performance data and identifies insights, recommendations, and strategies that improve overall delivery of legal support services to the practice groups. Conducts regular check-ins and touchpoints with legal support staff and attorneys, partnering with Human Resources for needed policy guidance and interpretation (e.g., coaching, counseling, career development, corrective action measures). Works closely with management, attorneys, and employees to improve work relationships, build morale, and increase productivity and retention. Supports employee engagement through team building, community service, and other relevant site initiatives. Collaborates closely with Legal Support Administration managers, ensuring that the right work is assigned to the right personnel for optimal efficiency and effectiveness. Fosters relationships between legal support staff and administrative staff to identify workflow efficiencies and solve problems, such as improvements in billing, intake and conflicts, or administrative needs like travel.

Requirements

• Strong collaborative leadership and management skills with ability to build productive relationships, communicate effectively, and work in a team environment.
• Understanding of practice level technology is a plus.
• Strong supervisory skills as well as excellent written and verbal communication skills.
• Able to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both lawyers and staff.
• Able to relate to and influence individuals at all levels, internally and externally, and build productive relationships.
• Demonstrated capability to identify issues, develop creative and effective solutions and resolve conflict through acceptable and practical business solutions.
• High level of flexibility and adaptability as well as the ability to manage and support change in a fast-paced environment.
• Ability to effectively communicate and present information as well as respond to questions from lawyers, staff, and clients.
• A Bachelor’s degree or equivalent in experience and/or training.
• Previous law firm experience required; practice area knowledge in litigation preferred.
• Minimum of five (5) years of progressive management experience, preferably within a legal/professional services environment.
• Experience leading resources supporting multiple individuals in multiple locations and/or priorities.

Nice To Haves

• Understanding of practice level technology is a plus.
• Previous law firm experience required; practice area knowledge in litigation preferred.

Responsibilities

• Plans, directs, and manages all aspects of legal support staff management, including hiring, development, direct supervision, and performance management, partnering with Human Resources as needed.
• In collaboration with the Legal Support Administrator, provides leadership and direction to assigned practice group(s) legal support staff, including assignment of resources, management of schedules, performance management, and compensation decisions, partnering with Practice Management and Human Resources to ensure alignment.
• Develops a deep understanding of practice group operations and ensures legal support staff have the right skills and training to support the needs of the practice group.
• Analyzes performance data and identifies insights, recommendations, and strategies that improve overall delivery of legal support services to the practice groups.
• Conducts regular check-ins and touchpoints with legal support staff and attorneys, partnering with Human Resources for needed policy guidance and interpretation (e.g., coaching, counseling, career development, corrective action measures).
• Works closely with management, attorneys, and employees to improve work relationships, build morale, and increase productivity and retention.
• Supports employee engagement through team building, community service, and other relevant site initiatives.
• Collaborates closely with Legal Support Administration managers, ensuring that the right work is assigned to the right personnel for optimal efficiency and effectiveness.
• Fosters relationships between legal support staff and administrative staff to identify workflow efficiencies and solve problems, such as improvements in billing, intake and conflicts, or administrative needs like travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees