Legal Solutions Specialist

Husch Blackwell • Milwaukee, WI

9d • Remote

About The Position

Husch Blackwell LLP
is a full-service litigation and business law firm with
multiple locations across the United States, serving clients with domestic and
international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead
to better outcomes. Husch Blackwell is committed to retaining, recruiting,
developing, and promoting talented lawyers and business professionals with
diverse backgrounds and experiences. We foster an engaged, diverse, and
inclusive team culture of accountability and purpose that makes our Firm and our
communities better.

Our firm is committed to attracting and retaining professionals who value each
other and the service we provide by embracing Teamwork, Collaboration, Client
Service, and Innovation. If you are a motivated professional looking for a
long-term fit where you can grow in a role, and will be valued and empowered,
then we invite you to apply to our
Legal Solutions Specialist position,
supporting our
Complex Torts (CXT) industry group. This position may be filled
remotely or inany of our Husch Blackwell office locations.

In support of the Complex Torts (CXT) industry unit, the Legal Solutions
Specialist will establish and lead the practitioner and client experience
capability for the practice. Build and operationalize the service delivery
platform; drive cross-functional alignment; and enable practitioners to deliver
consistent, scalable, high-quality client outcomes. Essential job functions
include:

Requirements

• 4+ years of experience in client-facing roles (e.g., client services, business development, sales, customer experience)
• Able to analyze problems, design solutions, and implement improvements
• Strong business acumen. Must be able to analyze client needs, identify growth opportunities, and provide strategic recommendations that align with both client and firm objectives.
• Collaborate cross-functionally and align stakeholders on priorities
• Ability to operate effectively in ambiguous, fast-changing environments (consulting/start-up experience preferred)
• Ability to influence without authority and a self-starter.
• Able to garner respect and trust from stakeholders in a collaborative manner.
• Excellent written and verbal communication skills
• Recognizes stakeholder needs and creates viable solutions to improve the customer experience
• Designs processes, drives continuous improvement, and builds scalable workflows from scratch
• Must be forward-thinking with proven ability to deliver solutions to complex challenges.

Responsibilities

• Serve as the primary liaison between practice practitioners and enterprise support functions
• Capture practitioner priorities and requirements for client delivery
• Translate business needs into integrated end-to-end solutions
• Drive domain-level prioritization and decision-making
• Perform hands-on execution to address capability gaps and quality issues
• Transition work to functional owners as capabilities mature
• Establish and manage the end-to-end practitioner experience platform, including standards, quality, and outcomes
• Build, launch, and continuously improve the service delivery platform and operating processes
• Define and refine the practice service offering based on client needs, market signals, and business strategy
• Develop scalable, client- and practitioner-centered solutions; remove friction and improve adoption
• Lead cross-functional planning and execution across Client Experience, Business Development, Marketing, Branding, Communications, Knowledge Management, Innovation, Technology, and Talent Acquisition
• Translate business priorities into work plans; align stakeholders, manage tradeoffs, and ensure timely delivery
• Provide hands-on execution and coaching to close capability gaps; set and maintain performance standards
• Partner with Business Development, Proposals, and Marketing to support go-to-market activities and growth initiatives
• Develop and maintain playbooks, templates, and workflows; transition ownership to functional teams as processes mature
• Other duties as assigned

Benefits

• medical and dental coverage
• life insurance
• short-term and long-term disability insurance
• pre-tax flexible spending account for certain medical and dependent care expenses
• an employee assistance program
• Paid Time Off
• paid holidays
• participation in a retirement plan program after meeting eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees