Legal Records Associate

SPS-North America • New York, NY

2d • $20 - $21 • Onsite

About The Position

The Legal Records Associate provides exceptional office and records maintenance onsite. This position oversees the security, inputting/outputting, preservation, organization, and retrieval of legal records, documents, and files for a legal entity.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Requirements

• High School Diploma (or equivalent) required.
• 1-2 years or work experience required.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of the position (such as Microsoft Suite, Adobe, etc).
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.
• Driven by client satisfaction.
• Strong integrity, and solid business ethics.
• Excellent presentation and interpersonal skills.
• Excellent written and oral English communication skills.
• Expert in customer service skills, professional attitude, and appearance.
• Outstanding organizational skills.
• Ability to maintain confidentiality.
• Attention to detail.
• Able to speak clearly so listeners understand, identify, and understand the speech of another person.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Be personable, articulate, knowledgeable, and professional in presenting oneself in a professional setting.
• Flexibility in dealing with simultaneous projects.
• Ability to learn skills quickly.
• Reading, writing, and arithmetic skills.

Nice To Haves

• 1 year of experience in law firm records management preferred.
• Previous experience utilizing legal-specific records management systems – (Legal Key) Records Management System preferred.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Evaluates current active records system for compliance by taking inventories and reviewing information retrieval needs.
• Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the firm's records and prompt assistance.
• Coordinates information creation, receipt, storage retrieval, and disposition.
• Ensures security and preservation of records in records centers and inactive records.
• Works with departments on special information research and retrieval projects to ensure that all information needs are met.
• Ensures application of retention schedules to inactive records.
• Answer verbal, telephone, written, and e-mail inquiries, regarding records requests in an efficient manner
• Prepare new files within the records system guidelines
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Notifies employees upon receipt of inbound deliveries.
• Submit work orders for certain requests.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) or office services (back of office) coverage as needed.

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees