Legal Operations Associate Analyst

Salesforce • Atlanta, GA

1d

About The Position

The Salesforce Legal Operations Shared Services team is a vital part of our Legal Operations division, focused on enhancing operational efficiency within the Salesforce Legal department. We manage a high volume of cases, leveraging process and technology to support our Legal and Corporate Affairs teams. As a Legal Operations Associate Analyst, you will complete various services to help our practice areas operate more efficiently and cost-effectively. You will use case management, reporting, and dashboards to monitor performance and quality, collaborating with the team to implement innovative process improvements through the use of new technologies. Reporting to the Legal Operations Director, your role will focus on delivering excellent customer experiences while producing high-quality work products.

Requirements

• 6 months experience in operations and/or technology services roles, along with experience in any legal field.
• Ability to perform under pressure, work independently, and adapt quickly to changing business needs with some supervision.
• Problem-solving skills with a focus on data integrity, process definition, and continuous learning.
• Strong organizational skills, attention to detail, time management, and communication skills.
• High level of professionalism and discretion in handling sensitive or confidential information.
• Oral and written communication skills; able to communicate and convey information effectively.
• Knowledge of Salesforce (Sales Cloud and Service Cloud), Microsoft Office, and/or Google Suite
• Degree or equivalent relevant experience.
• Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Nice To Haves

• Experience in process improvement initiatives and/or project management.
• Proficiency in Salesforce Reports and Dashboards, Einstein Analytics, or Tableau.
• Familiarity with Apttus, Ironclad, or similar Contract Lifecycle Management tools.
• Ability to identify ambiguity and seek assistance.
• A sense of humor and ability to have fun is a plus!

Responsibilities

• Handle a fast-paced queue of support tasks, utilizing standard operating procedures to resolve issues while prioritizing compliance, revenue goals, and customer satisfaction.
• Manage a designated subset of services by doing the following:.
• Complete daily case tasks that are a part of the team’s varied service portfolio by developing a knowledge of technology and business processes used to execute those services.
• Troubleshoot, train and effectively communicate benefits of systems, optimal use, and resources available to internal clients.
• Assist team leaders on a subset of straightforward tasks by understanding the business objectives that drive the work, and monitoring the team’s performance through creation and interpretation of reports and dashboards, quality scoring and other activities.
• Flex between services as priorities change.
• Provide project status reporting, both at a high level and detailed.
• Actively contribute to the team by sharing skills and ideas.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees