Legal Network Success Operations Manager

Ontra • Los Angeles, CA

3d • $96,000 - $144,000 • Remote

About The Position

Ontra is seeking a Legal Network Success Operations Manager reporting to our Senior Director, Legal Network. We're looking for someone who can transform complex lawyer and customer data into clear, actionable insights that inform strategy and execution. You'll partner closely with the Legal Network, Customer Success, and Operations teams to establish strong data collection processes, optimize tools such as Gainsight, Salesforce, and Sigma, and deliver high-quality reporting that supports leadership visibility and business outcomes. If you are an analytical and proactive self-starter with a keen eye for detail, enjoy uncovering actionable insights from complex datasets, and excel at communicating those insights across cross-functional teams, we'd love to get to know you!

Requirements

• Experience: 3+ years of experience in a relevant field, demonstrating a strong foundation in operations, analytics, or legal network-adjacent roles.
• Analytical Background: 1+ years of experience in investment banking, consulting, private equity, FP&A, or another analytically rigorous environment.
• Technical Proficiency: Experience with Gainsight, Salesforce, and Sigma preferred; Gainsight certification is a plus.
• Detail-Oriented: Exceptional attention to detail and accuracy, particularly in data analysis, reporting, and operational execution.
• Communication Skills: Ability to translate complex data into clear, compelling insights for a variety of stakeholders.
• Cross-Functional Collaboration: Ability to work effectively across teams and departments in a fast-moving environment, balancing multiple inputs and priorities.

Responsibilities

• Strategic Analysis & Advisory: Provide strategic advice to the Legal Network team by conducting in-depth analysis of lawyer and customer data to inform decision-making.
• Data Collection Process Development: Collaborate with data and operations teams to design and implement processes for data collection necessary for strategic analysis.
• Tool Optimization: Manage and optimize legal network tools (e.g., Gainsight, SFDC, Sigma) to ensure efficient operation and alignment with Legal Network initiatives.
• Leadership Reporting: Prepare and deliver monthly reports for leadership meetings, highlighting key insights and progress of ongoing projects.
• Cross-Functional Collaboration: Engage with the Legal Network and Customer Success teams to identify potential issues with current projects and opportunities for new initiatives.
• Operational Enhancement: Continuously assess and enhance operational tools and workflows to improve efficiency, scalability, and overall Legal Network performance.

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed