V108 - Legal Case Manager

Job Duck

3d•Remote

About The Position

This role offers the opportunity to support personal injury clients throughout the full lifecycle of their cases while becoming an essential part of a fast-moving legal team at Job Duck. Each day, you will guide clients through critical steps, maintain organized case documentation, and ensure that every detail is handled with accuracy and care. You will communicate frequently with clients, medical providers, and insurance adjusters, helping maintain clarity and trust as cases progress. Someone who enjoys structure, thrives in high-volume communication, and brings strong focus to documentation and financial accuracy will excel in this position. This role is ideal for a professional who is steady under pressure, committed to clear communication, and motivated by helping clients navigate sensitive situations.

Requirements

Strong attention to detail
Excellent written and verbal English communication skills
Ability to work independently in a remote setting
High level of discipline and consistency
Team oriented mindset with willingness to support multiple groups
Ability to follow structured systems and established procedures
Strong numerical and financial accuracy skills
Experience handling confidential information and maintaining a secure work environment
Emotional intelligence and professionalism in high stress interactions
Comfort working with high volumes of calls, emails, and case documentation

Responsibilities

Serve as the primary point of contact for more than one hundred active clients
Review all client messages daily to identify urgent needs
Confirm that all financial details including medical costs, out of pocket expenses, and insurance payments are correct and recoverable
Maintain thorough internal case notes and follow up tracking
Create and maintain client profiles in Clio and ensure all documentation is uploaded, organized, and current
Gather, verify, and document personal, medical, and insurance information
Prepare accurate and complete demand packages for attorney review
Reconcile discrepancies between provider billing, insurance records, and client provided information
Communicate with insurance adjusters regarding coverage, liability, and demand submissions
Communicate with medical providers to obtain records, verify billing, and resolve questions
Update demand packages when coverage limits or attorney guidance require revisions
De escalate sensitive or high stress client concerns with professionalism
Ensure timely responses to clients even when full updates are pending
Manage high volume communication including weekly phone calls and two hundred or more messages per week
Conduct daily follow ups during the client onboarding period and ongoing weekly follow ups thereafter