Legal Assistant

Hupy and Abraham S C•Madison, WI

9d•Onsite

About The Position

Hupy and Abraham S.C., a personal injury law firm headquartered in Milwaukee, WI, is looking for a motivated Legal Assistant for our downtown Milwaukee, WI office. We are willing to train the right candidate, so those without prior law firm experience may apply. A career at Hupy and Abraham, S.C. is very rewarding, helping injured clients navigate through the complicated insurance and medical claim process to get what they deserve. Our Legal Assistants are responsible for opening new files and working with them until settlement. Functioning within a team-based approach, our Legal Assistants collaboratively manage each aspect of the file, with specific roles assigned to different needs of the case. Client Contact Specialist This role provides administrative and legal support focused on handling all client contact for the department including introductory calls, monthly follow-up calls, and incoming client calls. The position ensures accurate documentation, timely communication with carriers and Hupy and Abraham staff, and consistent maintenance of client records within the firm’s case management system.

Requirements

Demonstrated superior customer service and administrative skills
Innovative problem resolution
Strong team collaboration skills with the ability to integrate and contribute to group efforts
Excellent verbal and written communication skills, with the ability to effectively engage with internal team members and clients
Computer experience should include basic knowledge of Outlook, Word, and Excel. Legal software(s) (Filevine, Clio, Trialworks, etc.) preferred
High level of professionalism and confidentiality
Background in account or case management, medical billing and coding, patient health records, release of information compliance, subrogation or in a law firm preferred

Responsibilities

Provide exceptional customer service to firm clients while updating them on claim status & obtaining medical status updates.
Lead communication with firm clients ensuring all questions & concerns are addressed & medical/injury information is kept updated.
Maintain & update the firm’s client management software system