Legacy Center Front Desk Head Manager

Lehi City•Lehi, UT

1d•Onsite

About The Position

This position oversees all activities related to the front desk, coordinating with a fellow Front Desk Head Manager. Key responsibilities include hiring, disciplinary action, staffing, participation in bi-monthly meetings, trainings, evaluations, upkeep of personnel files, and timekeeping. The role involves supervising desk managers and desk staff, with a primary focus on training front desk staff, managing inventory, and ordering supplies for the front desk. The manager is expected to work varied shifts, up to 25 hours per week, and reports to the Registration & Front Desk Manager.

Requirements

Must have good public relations skills
Must be at least 18 years old
Ability to work flexible schedule, including some evenings and Saturdays
High School Diploma or equivalent experience
Willingness to supervise, learn and follow instruction
Ability to work with people in a fast pace environment
Ability to use computers to meet member needs
Willing to work flexible schedule
Friendly and courteous attitude
Knowledge of all Cardio and Weight Room equipment
Have knowledge of all Legacy Center programs and events
Must be CPR/First Aid Certified

Responsibilities

Oversees all activities related to the front desk through coordination with fellow Front Desk Head Manager, including but not limited to: hiring, disciplinary action, staffing, participation in bi-monthly meetings, trainings, evaluations, upkeep of personnel files, and timekeeping.
Supervise desk managers and desk staff.
Work varied shifts during week (at least 1 morning, 1 day, 1 evening), up to 25 hours a week.
Manage and verify training plan for front desk staff including new hire, EAP, policies and procedures, CPR/First Aid, cardio and weight room orientations, etc.
Update policies and procedures and Employee Handbook annually, or as needed.
Organize inventory, and order office supplies, pool wristbands, and staff shirts.
Oversee front desk managers to maintain a productive shift in a positive environment.
Assist fellow front desk head manager in planning and conducting special tasks and meetings such as special trainings and team building activities.
Take meeting notes at bi-monthly staff meeting and communicate them to all front desk staff and department heads.
Handle patron concerns/complaints and assist with their health, fitness, and recreational needs.
Assist with Scheduling/Hiring responsibilities as needed.