Leaves Administration Supervisor

Albertsons Company Inc. • Phoenix, AZ

45d

About The Position

The Centralized Leave of Absence (LOA) Supervisor is responsible for supervising, coaching, developing, and motivating a team of LOA administrators to deliver maximum customer satisfaction. The LOA Supervisor will serve as a subject matter expert to employees and managers on leave of absence policies and processes for all types of continuous, reduced schedule, and intermittent leaves. The LOA Supervisor will serve as an escalation point for LOA administrators needing additional help or guidance in their daily tasks. The role will also assist senior management in resolving division leave issues and working on special projects as assigned.

Requirements

• Two (2+) plus years of supervisory experience required.
• Four or more years of leave management experience in a large organization.
• Four or more years of a human resources or benefits operation. Emphasis on Federal and State compliance, such as FMLA, is desired.
• Extensive PC knowledge, specifically in MS Office software applications.
• Extensive knowledge of Internet and web browser applications.
• Excellent interpersonal skills.
• Excellent Oral and Written communication skills.
• Ability to work under pressure in a fast-paced environment.
• Organizational skills - attention to details.
• Flexibility regarding work hours mandatory (24/7 department).
• Strong Knowledge of Oracle HR modules, PeopleSoft HRMS application, or similar software.
• Advanced knowledge of Federal, State, and Local Laws, Human Resource, and Benefits. Labor Relations and union environment experience a plus. Subject matter expert of FMLA, ADA, USERRA, HIPAA, and requirements of various states.
• Specialized knowledge of leave management systems, especially ClaimVantage
• Excellent communication skills, both oral and written, to have the appropriate level of interaction with customers interpreting policies, procedures, and technical applications in a positive fashion.
• Must be highly skilled with Microsoft Office applications, including Word, Excel, Access, and PowerPoint.
• Proven team player with excellent customer service skills.
• Must be able to manage confidential information.
• Solid judgment and decision-making skills to ensure all tasks are performed timely, legally, and ethically

Nice To Haves

• Bachelor's degree in human resources or related field is preferable.

Responsibilities

• Supervise, coach, develop, motivate, and lead a team of LOA administrators to achieve optimum performance and comply with all company policies and procedures.
• Serve as a first-level resource for the LOA team. Team Supervisors will ensure that their team is knowledgeable of state and local leave policy.
• Serve as a point of escalation for associate concerns and to resolve complex issues escalated by divisions or senior management.
• Assist with continuous improvement in processes, policies, and development of standard operating procedures (SOPs), as needed.
• Research and follow up on calls which could not be resolved within the pre-established time limit. Sets realistic time deadlines for research, exhausts all available resources to obtain information, evaluates conflicting information, and zeros in on essential communication.
• Provide reports and updates to Senior Manager regarding team members' performance and the team's production results. Devise, present, and conduct improvement plans as needed.
• Maintain weekly production data on LOA administrators using designated knowledge management systems and processes.
• Maintain reports, letters, and other artifacts as needed to adjudicate claims using designated knowledge management systems.
• Responsible for enforcement of company policy through corrective action for immediate staff (as needed).
• Be knowledgeable of company policy inside and out and do not hesitate to address non-compliance.
• Regularly informs superiors of problems. Communicates with and coaches LOA administrators, so formal corrective action is rarely needed.
• Attend / Conduct weekly meetings for planning hours, volume, staffing, and cost containment.
• Takes a participative approach to meetings and helps others with problems beyond his / her control.
• Attend / Conduct weekly meetings for morale focus groups, shift meetings, positive news.
• Serve on interview panels and participate in the final selection of new administrators.
• Communicate performance against department goals on a weekly basis. Identifies team members' strengths and areas for improvement. Delivers feedback to team members directly and constructively.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food and Beverage Retailers
• Number of Employees: 5,001-10,000 employees