Leave Case Manager - Comprehensive FMLA Experience - Remote

Vanderbilt University Medical Center•Nashville, TN

15h•Remote

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: HR Emp Relations/FMLA Job Summary: The Leave Case Manager serves as the primary contact and knowledge expert for customer’s in VUMC’s leave process. Responds to and guides employees applying for and taking leave in accordance with VUMC policies and applicable federal and state laws. Coordinates communication and information with appropriate employees and leaders regarding relevant information. Hours: Monday - Friday, 8:00am - 5:00pm CST . Preferred Experience: 2+ years of FMLA processing experience 2+ years of Workday experience, including Help and LOA modules Ability to work core business hours in Central Time Zone 2+ years of case management experience Strong Time Management: Demonstrates efficiency in managing workload in a high‑volume environment, ensuring tasks are completed accurately and on time. High‑Volume Communication Handling: Skilled in managing large volumes of calls, faxes, emails, and case‑related correspondence while maintaining accuracy and responsiveness. Comprehensive FMLA Knowledge: Fully understands the FMLA process from initiation through closure, including requirements, documentation, timelines, and compliance standards. Workload Planning & Execution: Able to assess and prioritize daily, weekly, and monthly responsibilities to ensure all workflow expectations and deadlines are consistently met.

Requirements

Communication (Intermediate): Clearly, effectively, and respectfully communicates to employees or customers.
Customer Service (Advanced): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Time Management (Intermediate): Planning and exercising conscious control over the amount of time spent on specific activities.
Human Resources Policies and Procedures (Advanced): Knowledge, adherence and application of human resources policies and procedures.
Relevant Work Experience Experience Level: 2 years
Bachelor's

Nice To Haves

2+ years of FMLA processing experience
2+ years of Workday experience, including Help and LOA modules
Ability to work core business hours in Central Time Zone
2+ years of case management experience
Strong Time Management: Demonstrates efficiency in managing workload in a high‑volume environment, ensuring tasks are completed accurately and on time.
High‑Volume Communication Handling: Skilled in managing large volumes of calls, faxes, emails, and case‑related correspondence while maintaining accuracy and responsiveness.
Comprehensive FMLA Knowledge: Fully understands the FMLA process from initiation through closure, including requirements, documentation, timelines, and compliance standards.
Workload Planning & Execution: Able to assess and prioritize daily, weekly, and monthly responsibilities to ensure all workflow expectations and deadlines are consistently met.

Responsibilities

Provides expertise and guidance on leave processes for employees and departments. Including managing VUMC’s leave of absence administration process, determining eligibility, reviewing medical documentation provided, and designating leave as qualifying. While providing accurate, timely, and effective communication with employees regarding their needs for leave and/or modified work schedules.
Ensure employees and leaders are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave(s).
Provides accurate, timely, and effective communication and information to employees regarding all levels of the leave process.
Advise leaders and employees on interaction of leave laws with paid time off including worker’s compensation, short-term and long-term disability.
Communicate and coordinate with leaders to assist in facilitating effective department leave management plans.
Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices. Additionally, maintains knowledge of all applicable leave and accommodation laws including FMLA, ADA, and applicable state and local laws.
Facilitates other leave requests, which may include accommodation requests under the ADA.
Participates in the return-to-work process for employees returning from extended FMLA, Workers’ Compensation, or other leave(s).
Process exemption requests and communications for VUMC when necessary.
Compiles, analyzes, and apply data to make recommendations to leaders pertaining to leave management plans.
Preserves confidentiality of employee medical documentation and files.
Performs other duties as assigned.