Remote Experience Manager

HealthEquity

4d•Remote

About The Position

We’re looking for a Remote Experience Manager to help bring HealthEquity’s remote teammate experience to life. This is an individual-contributor role focused on designing, building, delivering, and continuously improving the programs, frameworks, and virtual experiences that support a fully distributed workforce. This role ensures that every interaction—onboarding, engagement, communication, and support—feels seamless, inclusive, and human in primarily a fully remote environment. This role will implement and operationalize defined strategy through clear norms, scalable programs, data, and thoughtful virtual experiences that support connection, engagement, and day-to-day effectiveness for teammates working remotely across the country.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Business, or related field preferred.
7–10 years of experience in People or workplace experience management, HR programs, engagement, or related fields.
Hands-on experience working in and supporting a fully remote or distributed organization.
Proven experience executing and scaling virtual or remote programs within an established People strategy.
Experience managing and optimizing digital workplace or collaboration platforms (Workvivo or similar).
Strong organizational and project management skills with a high attention to detail.
Comfort using data and teammate insights to inform improvements and reporting.
Excellent written and verbal communication skills.
Experience supporting enterprise virtual events and programs that drive engagement and connection in a remote or distributed environment.
Ability to partner cross-functionally and execute effectively within defined direction.
Creative, thoughtful, and execution-focused.

Responsibilities

Execute HealthEquity’s remote teammate experience initiative – based on strategy and direction set by People Experience leadership – to strengthen connection, alignment to mission and values, and engagement across a fully distributed workforce.
Create and maintain repeatable playbooks, toolkits, workflows, and templates for virtual experiences and remote engagement (onboarding, engagement, retention, offboarding).
Serve as the primary advocate for remote experience needs across the organization
Build and optimize remote work frameworks and norms, such as best practices for meetings, collaboration guidelines, and teammate experience standards to support remote collaboration and engagement.
Own the day-to-day management and operation of the digital workplace and social intranet (Workvivo).
Implement engagement and culture campaigns through the digital workplace to support enterprise communication and connection goals.
Plan and deliver virtual events and experiences, including enterprise programs such as a teammate development week and virtual recognition moments.
Partner with Learning & Development, Recognition, and People partners to support aligned virtual programming.
Track and report on engagement, adoption, and participation metrics for remote and virtual programs.
Gather, analyze and apply teammate feedback and data to continuously improve execution and experience quality.
Serve as a practical resource for leaders and teams on effective remote collaboration and virtual engagement practices.
Collaborate with in-person experience and People programs partners to ensure a cohesive end-to-end teammate experience.
Identify risks to experience and quality and proactively implement solutions
Stay current on remote work best practices, tools, and trends