Leasing Specialist - Apartments - Alexandria, VA

Kay Apartment Communities•Alexandria, VA

About The Position

Join Kay Apartment Communities’ leasing team at our 458-unit apartment community in Alexandria, VA. Kay’s leasing specialists are the first point of contact with prospective residents and are also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The leasing specialist reports to the community manager, and may be under the supervision of the assistant manager or leasing manager. The position offers a competitive salary, bonuses and an exceptional benefits package.

Requirements

Highly motivated, dependable and customer-focused
Minimum 2 years of customer service and/or sales experience
No previous property management experience required
High school diploma or equivalent
Must successfully complete Kay’s sales training program
Superior sales and customer service skills
Excellent written and verbal communication skills
Ability to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactions
Strong time management and organizational skills , attention to detail
Ability to work well independently and in a team environment
Professional appearance and demeanor
Basic computer knowledge, and working proficiency in Microsoft Outlook, Word and Excel
Ability to work weekends
Maintain a valid driver’s license and reliable transportation

Nice To Haves

Bilingual in English and Spanish a plus

Responsibilities

Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws.
Manage the sales process from lead to lease
Handle all incoming leads (phone, email, walk-in), following set procedures and script
Discover customer needs, qualify, and present solutions
Conduct apartment & community tours (value selling)
Follow-up on leads via phone and email
Close the sale
Process applications
Compile lease documents
Deliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concerns
Meet and exceed occupancy and resident retention goals
Use strong administrative skills
Maintain all records and documents in order
Money handling (fees, deposits, rent and other payments)
Manual data entry, scanning, copying
Resident file maintenance
Conduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections
Other duties as assigned