Leasing Specialist

Panther Residential Management LLC•Charlotte, NC

About The Position

SUMMARY: The Leasing Specialist is responsible for supporting occupancy and delivering a positive experience for both prospective and current residents. This role manages the full leasing process, from initial inquiry through move-in, while maintaining strong knowledge of the property and market.

Requirements

High school diploma or GED required. Prior customer service or leasing experience preferred.
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Basic computer proficiency (Microsoft Office; ability to learn property management software)
Fluency in English required
Spanish language proficiency required to effectively communicate with residents and prospects
Valid driver’s license and reliable transportation
Ability to work a flexible schedule, including weekends and on-call as needed

Responsibilities

Greet and assist prospective residents, including conducting tours and responding to phone and internet inquiries
Manage leads and follow up with prospects to convert traffic into leases
Maintain strong knowledge of the property, pricing, and local competition
Prepare lease paperwork and ensure all documentation is accurate and complete
Track and manage prospect traffic and leasing activity in the system
Support move-in readiness, including unit inspections and coordination
Assist with resident communication and overall resident experience
Participate in resident events and community engagement efforts
Maintain a professional, customer-focused presence at all times
Follow company policies and procedures