Leasing Specialist I

Mark-Taylor • Scottsdale, AZ

1d • $19 • Onsite

About The Position

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizonas #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so do our Integrated Operations Network! Mark-Taylor is hiring a Leasing Specialist I, to assist with converting prospective resident inquiries into signed leases, through the delivery of exceptional customer service for our prospective residents. As a Leasing Specialist I, you will work at our Corporate office located in McCormick Ranch neighborhood of Scottsdale, AZ. You will represent the Mark-Taylor by effectively collaborating with onsite community teams to facilitate a smooth and efficient future resident experience. You're Excited About This Role Because You Will: Manage a high volume of inbound calls from prospective residents, delivering exceptional customer service. Provide comprehensive information on property availability, pricing, unit features, and community amenities. Address inquiries related to lease terms, application requirements, and move-in procedures with clarity and professionalism. Meet weekly targeted goals at 85% consistency. Leverage persuasive communication skills to convert inquiries into property tours and completed applications. Highlight property advantages and tailor recommendations to align with the prospects specific needs. Accurately input and update prospect details in the CRM system. Maintain an organized follow-up systems, setting reminders to optimize callback opportunities and enhance conversion rates. Maintain a friendly and professional demeanor, ensuring a positive fist impression of the property. Follow standard operating procedures to ensure accuracy and compliance. Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.

Requirements

• Entry-level customer service or sales experience is preferred, or translatable skills.
• Strong communication and interpersonal skills to engage with prospective residents professionally and empathetically.
• Demonstrated ability to remain calm and effective in high-call volume situations.
• Proficiency with basic computer applications and a proven ability to quickly adapt to new systems.

Responsibilities

• Manage a high volume of inbound calls from prospective residents, delivering exceptional customer service.
• Provide comprehensive information on property availability, pricing, unit features, and community amenities.
• Address inquiries related to lease terms, application requirements, and move-in procedures with clarity and professionalism.
• Meet weekly targeted goals at 85% consistency.
• Leverage persuasive communication skills to convert inquiries into property tours and completed applications.
• Highlight property advantages and tailor recommendations to align with the prospects specific needs.
• Accurately input and update prospect details in the CRM system.
• Maintain an organized follow-up systems, setting reminders to optimize callback opportunities and enhance conversion rates.
• Maintain a friendly and professional demeanor, ensuring a positive fist impression of the property.
• Follow standard operating procedures to ensure accuracy and compliance.
• Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.

Benefits

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program with optional Gympass membership
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed