Leasing Specialist / Agent

Conifer Realty LLC•City of Rochester, NY

1d•$18 - $22•Onsite

About The Position

Under direction of the Community Manager, the Leasing Specialist is responsible for assisting in all operations of the leasing office. The Leasing Specialist should work to minimize vacancy, quickly lease apartments, meet all occupancy goals, promote good working resident and public relations, assure program compliance and perform clerical duties as required Leasing Specialist maybe required to direct maintenance personnel to ensure that property is maintained at all times in good physical condition.

Requirements

2+ years’ prior apartment leasing experience preferred.
Experience in Low Income Tax Credit (LIHTC), HUD-Section 8, HOME RD or other compliance programs including Fair Housing compliance needed.
Yardi, Boston Poston or other property management software experience preferred.
Prior customer service experience helpful to interact with residents, visitors, team members.
Ability to keep accurate, organized files and records.
Data entry skills to enter data into system programs.
Math aptitude; understanding of debits, credits, basic accounting.
Strong oral and written communication skills.
Excellent customer service skills to interact with all employees, residents, visitors, local authorities/housing agencies.
Strong interpersonal communication skills.
Excellent organizational and time management skills to meet required deadlines.
Adaptable – able to multi-task and change projects as required.
Able to work independently as well as support a team.
Resourceful; problem solving skills with ability to resolve resident, prospective resident, personnel, vendor issues, that may include confidential financial qualifying issues for residency.
Proactive; eager to learn and take on new responsibilities.
Business Professional with excellent business judgment to handle day-to-day matters.
Minimum High School diploma/GED equivalent required. Some college helpful.

Nice To Haves

Bilingual (Spanish, other) helpful.
Certifications COS, TCS desired or willing to obtain.

Responsibilities

Adhere to all Company personnel directives as per the manual of policies and procedures.
Answer the telephone and convert prospect calls to appointments for a tour.
Greet prospects, qualify their needs and wants, tour prospective residents and present features and benefits of the community. Complete guest card and invite the prospect to lease an apartment. Ask them to complete and application and leave a deposit.
Coordinate all marketing of vacant units including required social media postings
Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants/residents for the tax credit units. Must meet required deadlines for processing required paperwork for all recertifications.
Ensure complete implementation and compliance with Tax Credit/DHCR/Section 8, and any other pertinent housing program requirements and directives as appropriate.
Collect rents and handle delinquent accounts in a timely and efficient manner
Receive and assist with processing residents’ service requests.
Perform move-in inspections and generate applicable work orders as required.
Perform clerical functions, data entry, organizing all filing, other tasks as needed.
Adhere to all appropriate Company accounting directives.
Prepare all reports as required and directed and meet required deadlines.
Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.
Ensure that residents are provided with a clean, safe and well-maintained community. Perform any necessary touch up cleaning that may be needed when you first arrive (all common areas, entry and model).
Work effectively with staff, residents, applicants and visitors.
Report accidents and emergency situations to the Community Manager immediately.
Ensure that all maintenance requests are handled on a timely basis, and that residents are notified if parts must be ordered or if there is any other type of delay. Ensure that appropriate written records are kept of all maintenance work completed.
Physical attendance at assigned work location during scheduled hours is essential.
Perform other job-related duties as assigned.
Work assigned hours as required and requested, which may include an occasional evening or a weekend day to meet prospective applicants in order to meet occupancy goals.