Leasing and Resident Services Specialist

Fairlawn • Champaign, IL

14d

About The Position

We are seeking a highly motivated Leasing and Resident Services Specialist to join the team at Smile Student Living! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you! The Leasing and Resident Services Specialist will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

Requirements

• Hold a high school diploma or GED
• Have at least 1 year of customer service, hospitality, retail, or sales experience
• Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
• Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
• Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
• Have excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties

Nice To Haves

• Have at least 1 year of office administration or data entry experience, preferred
• Bilingual (English/Spanish) a plus

Responsibilities

• Serve as a leasing agent and tour expert – this means being well-versed with our properties and amenities
• Show properties and sell their features and amenities to prospective tenants
• Review lease applications and document requirements for eligibility
• Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
• Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
• Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
• Maintain good rapport with current and prospective tenants
• Process maintenance requests and follow up with residents to confirm the completion
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Benefits

• Competitive Pay. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED