Resident Services Specialist
About The Position
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today! POSITION PURPOSE: The Resident Services Specialist will provide comprehensive administrative support to the property management team across multiple states within our multi-family portfolio and handle resident complaints with professionalism and empathy. This role requires excellent organizational skills, attention to detail, and the ability to effectively communicate with residents and team members.
Requirements
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of administrative experience, preferably in the real estate or property management sector.
- Strong customer service skills with the ability to handle complaints professionally and empathetically.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite and property management software.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Knowledge of multi-family real estate operations is a plus.
Responsibilities
- Provide administrative support to the property management team, including scheduling, filing, and correspondence.
- Handle resident complaints and inquiries, ensuring timely and satisfactory resolution.
- Maintain accurate records of resident interactions and complaints.
- Assist with lease administration, including preparing lease documents and processing renewals.
- Coordinate maintenance requests and follow up with residents to ensure issues are resolved.
- Serve as back-up to the leasing team with application processing and move-in procedures.
- Coordinate the move-out process which includes but is not limited to: - Processing final account statements / DA’s. - Partner with the onsite team to gather documents for move-out charges, address forwarding, move-out photos, etc.
- Prepare and distribute resident communications, such as newsletters and notices.
- Assist with organizing resident events and community activities.
- Conduct rental insurance audits.
- Perform other administrative duties as assigned.
Benefits
- A variety of Medical, dental, and vision benefit plans
- Health Savings Account with a generous employer contribution
- Company paid life and disability insurance
- 401(k) savings plan, with company match
- Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
- Up to 16 hours of volunteer time off
- Up to 16 weeks of Paid Parental Leave
- Ongoing professional development programs
- Wellness program, including monthly and quarterly prizes
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
