Leasing Agent

Centricity•Huntsville, TX

2d•$15•Onsite

About The Position

Yugo is the trusted name for student housing globally. Every day, we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students. The Leasing Agent reports to the Property Manager, and duties include leasing, marketing, and maintaining positive resident relations at the apartment community. The Leasing Consultant is responsible for all activities related to apartment rentals, move-ins, and lease renewals, including generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with company policies and procedures.

Requirements

BE BOLD Shows interest in, anticipates, and responds timely to students and parents needs. Strives to consistently meet service standards.
BE TRUE Plans, coordinates and manages internal and external resources to accomplish role responsibilities and/or assigned tasks.
BE OPEN Excellent communication skills in both written and oral English.
BE REAL Takes pride and accountability in accurate reporting, motivating fellow Yugoers, and being a brand champion.
High school diploma, GED or equivalent, preferred.
In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
Property Management software, RealPage or like systems.
Experience with MS Office, Outlook, MS Word and Excel.
While performing the duties of this job, the employee is regularly required to see, hear, talk, and use hands to handle or feel.
The employee is frequently required to reach with hands and arms.
The employee is regularly required to sit, stand, walk, climb or balance, occasionally must stoop, kneel, crouch, or crawl and sometimes to use their sense of smell.
Must regularly lift and/or move up to 10 pounds.
Offices are open on Monday through Saturday and often also on Sundays with hours determined by location.
Ability to work outside of office hours and weekends is required.

Nice To Haves

Residential property, rental operations, or related business operations experience preferred.

Responsibilities

Greets prospective clients, shows community and performs leasing duties.
Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
Completes guest cards and maintains them according to established procedures.
Tour the community and model the with prospects and apply product knowledge to communicate property features and benefits to close the sale.
Immediately follow up on prospects that did not close and attempt to close the sale again.
Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
Maintains awareness of local market conditions and trends.
Contributes ideas to the property manager for marketing the community and improving resident satisfaction.
Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager.
Proofreads all lease paperwork and processes move-ins and move-outs.
Organizes and files all applicable reports, leases, and paperwork.
Updates reports, processes applications for approvals. (i.e., credit check, rental history, etc.)
Submit processed applications to the Community Manager for approval.
Follow up with the applicant regarding status.
Ensure apartment is ready for the resident to move in on the agreed date.
Orient new residents to the community.
Assist in monitoring renewals.
Distribute and follow up on renewal notices.
Monitor advertising effectiveness.
Gather information about market competition in the area and file.
Consistently implement policies of the community.
Represent the company in a professional manner at all the times.
Accept rental payments and give to the appropriate staff member to process.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other various tasks as required.
Receive all telephone calls and in-person visits.
Listen to resident requests, concerns, and comments.
Accepts service requests from residents and routes them to maintenance for prompt processing.
Conducts service follow-up with the resident when work is completed.
Assist with marketing and sales programs.
Maintain market information, including amenities, facilities, and pricing.
Prepare for and participate in the weekly leasing activity call.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community on a continuing basis.
Assist in planning resident functions.
Attend functions and participate as a host for any functions as directed by the Community Manager.
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Assist in placing, removing/updating banners, balloons, signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
Completes and maintains Fair Housing Certification.
Complies with all state, federal and local laws, including Fair Housing.
Oversees compliance with policies related to employment and Human Resources.
Communicates policy and procedure changes with community team members.
Demonstrate an ability to support and contribute to the community team.
Ability to work a flexible schedule, including evenings and weekends.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Enforce all policies and procedures.
Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
Ensure the office is opened on schedule and that the office and model apartments are maintained in a clean condition.
Begins daily work quickly and independently.
Uses tools, methods, & systems to gather and interpret current market and economic trends that may impact the community.
Complies with all company procedures relating to turn activities including: Budgeting and pre-turn planning, vendor management, cost containment, and staffing.
Performs other duties as assigned and as necessary.